Automotive Service Advisor

Accelera; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Accelera in Austin, TX is seeking an Automotive Service Advisor to bridge our shop team and clients. You will manage repair workflows, document equipment needs, and communicate clearly to maintain high customer satisfaction.

In this role you will be the primary contact for clients, ensure accurate work orders, coordinate scheduling, and help optimize shop capacity while upholding safety and organization.

Qualifications

• Proven experience in a service writing or technical advisory role.
• Strong proficiency in documenting mechanical issues and managing detailed work orders.
• Excellent interpersonal skills with the ability to translate technical needs into clear customer communication.
• Demonstrated ability to manage multiple priorities in a fast-paced shop environment.

Responsibilities

• Serve as the primary point of contact for clients, ensuring a welcoming and professional experience from initial intake to project completion.
• Diagnose and document technical requirements for commercial cleaning, restoration, and surface preparation machinery to ensure precise repair outcomes.
• Streamline shop productivity by managing work order lifecycles and coordinating internal communication to meet departmental efficiency targets.
• Proactively manage service scheduling and client follow-ups to optimize shop capacity and workflow consistency.
• Oversee parts inventory accuracy and procurement processes to minimize equipment downtime.
• Maintain a high standard of shop organization and safety compliance to foster a professional and efficient work environment.

Skills

Service writing experience

Technical advisory experience

Interpersonal communication

Prioritization in fast-paced shop

Tools

Inventory management systems

Job description

As an Automotive Service Advisor, you will act as the vital link between our technical shop team and our valued clients. You will drive operational success by managing repair workflows, ensuring accurate documentation of equipment needs, and delivering exceptional communication to maintain high customer satisfaction.

About the Role

As an Automotive Service Advisor, you will act as the vital link between our technical shop team and our valued clients. You will drive operational success by managing repair workflows, ensuring accurate documentation of equipment needs, and delivering exceptional communication to maintain high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for clients, ensuring a welcoming and professional experience from initial intake to project completion.
• Diagnose and document technical requirements for commercial cleaning, restoration, and surface preparation machinery to ensure precise repair outcomes.
• Streamline shop productivity by managing work order lifecycles and coordinating internal communication to meet departmental efficiency targets.
• Proactively manage service scheduling and client follow-ups to optimize shop capacity and workflow consistency.
• Oversee parts inventory accuracy and procurement processes to minimize equipment downtime.
• Maintain a high standard of shop organization and safety compliance to foster a professional and efficient work environment.

Qualifications

Required Skills

• Proven experience in a service writing or technical advisory role.
• Strong proficiency in documenting mechanical issues and managing detailed work orders.
• Excellent interpersonal skills with the ability to translate technical needs into clear customer communication.
• Demonstrated ability to manage multiple priorities in a fast-paced shop environment.

Preferred Skills

• Prior experience with commercial cleaning or restoration equipment maintenance.
• Familiarity with inventory management systems and parts procurement.
• Advanced organizational skills with a focus on process improvement and productivity metrics.