Industrial Customer Success & Quotations Advisor

All Air Inc.; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Paid time off and holidays

Parental leave

Job summary

All Air, Inc. in New York is seeking a Customer Service Representative to deliver an outstanding customer experience while supporting the sales team and helping customers locate products and solutions.

You will serve as the primary contact for inquiries, quotes, and orders, coordinating with internal teams and suppliers to ensure on-time delivery. The ideal candidate is organized, dependable, and customer-focused, with strong communication skills and a willingness to learn.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• Prior experience in inside sales, customer service, account management, distribution, manufacturing, or a related environment preferred.
• Experience in industrial distribution, manufacturing, or other business-to-business environments is helpful but not required.
• Experience with purchasing, order management, or expediting is a plus.
• Interest in learning technical products and applying that knowledge to help customers solve problems.
• Strong customer service orientation with the ability to build productive relationships with customers, suppliers, and internal partners.
• Excellent written and verbal communication skills.
• Strong organizational, prioritization, and time-management skills.
• Close attention to detail and commitment to accuracy.

Responsibilities

• Serve as primary contact for assigned customers and accounts.
• Respond to customer inquiries via phone, email, and other channels.
• Understand customer needs and provide appropriate product, service, and order support.
• Proactively communicate order status, lead times, shipping information, delays, and other relevant updates.
• Resolve customer questions and issues by coordinating with internal teams, suppliers, and sales representatives.
• Maintain accurate, up-to-date customer, opportunity, quote, and order information in CRM/ERP systems.
• Respond to sales opportunities with a focus on delivering solutions and generating sales.
• Prepare accurate and timely quotations for products, equipment, and services.
• Follow up on open quotations and opportunities to support growth.
• Coordinate with outside sales to support accounts and business development.
• Gather customer requirements and collaborate with suppliers to identify suitable products.
• Continuously learn about products, services, suppliers, and applications.

Skills

Customer service orientation

Communication skills

Microsoft Office proficiency

CRM software

ERP systems

Multitasking

Education

High school diploma or GED

Associate or bachelor's degree preferred

Job description

All Air, Inc. in New York is seeking a Customer Service Representative to deliver an outstanding customer experience while supporting the sales team and helping customers locate products and solutions.

You will serve as the primary contact for inquiries, quotes, and orders, coordinating with internal teams and suppliers to ensure on-time delivery. The ideal candidate is organized, dependable, and customer-focused, with strong communication skills and a willingness to learn.