Industrial Customer Service Rep

Hose & Rubber Supply; Denver (CO); On-site; USD 63,039,000 - 106,020,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

401(k) + ESOP

Job summary

Hose & Rubber Supply is seeking an Industrial Customer Service Rep for our Denver, CO store. This full-time role includes counter service, order assembly, and collaboration with sales to fulfill quotes and orders.

You will handle in-store customer needs, process calls and emails, coordinate with vendors, and assist in shipping and inventory tasks. Benefits apply, with a 40+ hour schedule and occasional Saturday rotation.

Qualifications

• Must be 18+ to operate crimper, forklift, shop machinery, etc.
• GED or higher diploma or degree preferred.
• 1–2 years of industry-specific experience preferred.
• Understanding of Hose & Rubber's product portfolio and applications preferred.

Responsibilities

• Greet and assist customers at the counter to identify and satisfy needs for quotes or orders.
• Receive calls and emails and coordinate with the sales team to identify and satisfy quotes/orders.
• For items not carried, create a PO and send to vendor/other branch.
• Prepare, build, and assemble customer orders.
• Package and ship customer orders per customer requirements.
• Work with Field Sales Representatives to generate more business by providing referrals and following up on results.
• Ensure inventory accuracy by updating the system or coordinating with the Warehouse to resolve issues.

Skills

Written and verbal communication

Customer service

Lift 75 lbs

Warehouse physical tasks

Attention to detail

Basic computer skills

Basic math skills

Analytical thinking

Problem solving

Education

GED/High School Diploma/Associate/Bachelor

Job description

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government.

As an Industrial Customer Service Rep, you would be responsible for providing customer service at the counter by understanding Hose & Rubber's products and applications and building and assembling customer orders at our store in Denver, CO. This is a full-time position with benefits.

The Industrial Customer Service Rep duties include, but are not limited to:

• Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner.
• Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner.
• For items the store does not carry, create a PO and send to vendor/other branch.
• Prepare, build, and assemble customer orders.
• Package and ship customer orders per customer requirements.
• Work with Field Sales Representatives to generate more business by providing referrals and following up for the results.
• Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.

The job requires:

• Written and verbal communication skills with an emphasis on product knowledge
• Customer service skills
• Ability to lift up to 75lbs at a time
• Ability to perform physical tasks in a warehouse environment
• Attention to detail
• Basic computer and math skills
• Analytical and problem-solving skills

Level of Education and Work Experience:

• Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
• General education degree (GED), H.S. diploma, associate's, or bachelor's degree
• 1-2 years of industry specific experience preferred
• Understanding of Hose and Rubber's product portfolio and their application preferred

Compensation:

• Hourly + Commission: $22.00 - $37.00+ per hour (base of $22 per hour, plus monthly counter commission and quarterly profit sharing)
• Schedule: 40+ hours a week; Monday to Friday with scheduled Saturday morning rotation (8 am - noon)
• Benefits offered:
• Paid Holidays and Flexible Time Off
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• 401(k) Match and ESOP Contribution Retirement Benefits

We are an Equal Opportunity Employer, including disability/vets.