Industrial Customer Service Rep - Growth, Benefits & Impact

Hose & Rubber Supply; Provo (UT); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Paid Holidays

Flexible Time Off

Medical Insurance

Retirement Benefits

Job summary

Hose & Rubber Supply in Provo, UT, is hiring an Industrial Customer Service Rep for a full-time, on-site role. You will assist customers at the counter, process quotes and orders, and coordinate with sales and warehouses.

The job offers full benefits and a schedule Mon-Fri with occasional Saturday rotation. Responsibilities include handling phone and email inquiries, creating POs for unavailable items, preparing and packing orders, and ensuring inventory accuracy while supporting field sales

Qualifications

• Must be 18+ to operate crimper, forklift, shop machinery, etc.
• GED or higher education preferred.
• 1–2 years of industry-specific experience preferred.
• Ability to lift up to 75 lbs.

Responsibilities

• Greet and assist customers at the counter to determine needs for quotes and orders.
• Receive calls and emails and coordinate with sales to fulfill quotes/orders profitably and promptly.
• For items not carried, create a PO and send to vendor/other branch.
• Prepare and assemble customer orders.
• Package and ship customer orders per customer requirements
• Coordinate with Field Sales Representatives to generate more business and follow up on results
• Maintain inventory accuracy by updating the system and working with the Warehouse to resolve issues.

Skills

Written and verbal communication

Customer service

Computer skills

Math skills

Attention to detail

Analytical skills

Problem solving

Education

GED or High School Diploma

Associates degree

Bachelor's degree

Tools

Crimper

Forklift

Shop machinery

Job description

Hose & Rubber Supply in Provo, UT, is hiring an Industrial Customer Service Rep for a full-time, on-site role. You will assist customers at the counter, process quotes and orders, and coordinate with sales and warehouses.

The job offers full benefits and a schedule Mon-Fri with occasional Saturday rotation. Responsibilities include handling phone and email inquiries, creating POs for unavailable items, preparing and packing orders, and ensuring inventory accuracy while supporting field sales