Industrial Customer Service Rep

Hose & Rubber Supply; Provo (UT); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Paid Holidays

Flexible Time Off

Medical Insurance

Retirement Benefits

Job summary

Hose & Rubber Supply in Provo, UT, is hiring an Industrial Customer Service Rep for a full-time, on-site role. You will assist customers at the counter, process quotes and orders, and coordinate with sales and warehouses.

The job offers full benefits and a schedule Mon-Fri with occasional Saturday rotation. Responsibilities include handling phone and email inquiries, creating POs for unavailable items, preparing and packing orders, and ensuring inventory accuracy while supporting field sales

Qualifications

• Must be 18+ to operate crimper, forklift, shop machinery, etc.
• GED or higher education preferred.
• 1–2 years of industry-specific experience preferred.
• Ability to lift up to 75 lbs.

Responsibilities

• Greet and assist customers at the counter to determine needs for quotes and orders.
• Receive calls and emails and coordinate with sales to fulfill quotes/orders profitably and promptly.
• For items not carried, create a PO and send to vendor/other branch.
• Prepare and assemble customer orders.
• Package and ship customer orders per customer requirements
• Coordinate with Field Sales Representatives to generate more business and follow up on results
• Maintain inventory accuracy by updating the system and working with the Warehouse to resolve issues.

Skills

Written and verbal communication

Customer service

Computer skills

Math skills

Attention to detail

Analytical skills

Problem solving

Education

GED or High School Diploma

Associates degree

Bachelor's degree

Tools

Crimper

Forklift

Shop machinery

Job description

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government.

As an Industrial Customer Service Rep, you would be responsible for providing customer service at the counter by understanding Hose & Rubber's products and applications and processing customer orders at our store in Provo, UT. This is a full-time position with benefits.

The Industrial Customer Service Rep duties include, but are not limited to:

• Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner
• Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner
• For items the store does not carry, create a PO and send to vendor/other branch.
• Prepare and assemble customer orders.
• Package and ship customer orders per customer requirements
• Work with Field Sales Representatives to generate more business by providing referrals and following up for the results
• Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.

The job requires:

• Written and verbal communication skills with an emphasis on product knowledge
• Customer service skills
• Ability to lift up to 75lbs at a time
• Ability to perform physical tasks in a warehouse environment
• Attention to detail
• Basic computer and math skills
• Analytical and problem-solving skills

Level of Education and Work Experience:

• Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
• General education degree (GED), H.S. diploma, associate's, or bachelor's degree
• 1-2 years of industry specific experience preferred
• Understanding of Hose and Rubber's product portfolio and their application preferred

Compensation:

• Hourly: $21.00 - $37.00+ per hour (base of $21 per hour, plus monthly counter commission and quarterly EOI)
• Schedule: 40+ hours a week; Monday to Friday with scheduled Saturday morning rotations (8 am - noon)
• Benefits offered:
• Paid Holidays and Flexible Time Off
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• 401(k) Match and ESOP Contribution Retirement Benefits

We are an Equal Opportunity Employer, including disability/vets.