Industrial Customer Order & Support Specialist

Quaker Houghton; Conshohocken (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Volunteer PTO

Casual dress code

Benefits package

Global employer

Job summary

Quaker Houghton in Conshohocken, PA, is seeking a detail-oriented Customer Service Order Processor to ensure fast and accurate handling of orders and inquiries in a manufacturing context. You will coordinate with Technical Sales Representatives, maintain data integrity, and communicate pricing, confirmations and shipping status while supporting continuous improvement and exceptional service.

This role emphasizes accuracy, timely responses, and collaboration with plants and sales teams; prior

Responsibilities

• Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives.
• Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate.
• Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status.
• Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales.
• Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations.
• Own, manage, maintain and update customer data and files.

Job description

Quaker Houghton in Conshohocken, PA, is seeking a detail-oriented Customer Service Order Processor to ensure fast and accurate handling of orders and inquiries in a manufacturing context. You will coordinate with Technical Sales Representatives, maintain data integrity, and communicate pricing, confirmations and shipping status while supporting continuous improvement and exceptional service.

This role emphasizes accuracy, timely responses, and collaboration with plants and sales teams; prior