Customer Success & Inside Sales Specialist

OTC Industrial; Greenwood (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

OTC Industrial is seeking a Customer Service Representative to support the branch office, outside sales, and service teams in office administration, inside sales, and customer service. The CSR collaborates on work scopes, pricing, and lead times to develop customer quotations.

Responsibilities include serving as the primary contact for customers, processing inquiries, quotes, and orders, and maintaining ERP/CRM records while working with the sales team to ensure accurate information and timely

Qualifications

• Associate degree or equivalent from two-year college or technical school; or high school diploma with two years related experience.
• Preferred experience and knowledge of industrial distribution.
• Excellent customer relations and problem‑solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented, including accurate data entry skills.
• Capable of working independently, as well as a team member.
• Interacts with co‑workers with a positive attitude to maintain a friendly and productive work environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online.
• Ability to meet the physical requirements of the job.

Responsibilities

• Serves as primary contact for customers, assuring superior customer service levels are met and exceeded.
• Timely processing and communication of all inquiries, quotes, and orders.
• Calling customers to follow up on quotes and orders, review sales history, and provide product information and suggestions.
• Knowledge of account requirements and special situations; the ability to get results for customers.
• Gain specialized technical knowledge about our products and applications.
• Maintain knowledge of and utilize vendor portals.
• Maintain appropriate record keeping in ERP and CRM.
• Gather and provide information to sales and management team.
• Work cooperatively with other associates and departments; be a Team player.
• Provide trouble‑shooting assistance; assist with shipment issues; resolve product related problems.
• Follow up with customers to ensure that issues are resolved to their satisfaction.
• Be familiar with approved list of suppliers for goods and services.
• Internal and external collaboration on quotes for products/services with customers/outside sellers.
• Any other tasks assigned by lead/manager.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Team player

Independent worker

Positive attitude

Collaboration

Education

Associate degree or two-year college/technical school or high school diploma with 2 years related experience

Industrial distribution knowledge (preferred)

Tools

Microsoft Office Suite (Excel, Word, Outlook, Teams)

Job description

OTC Industrial is seeking a Customer Service Representative to support the branch office, outside sales, and service teams in office administration, inside sales, and customer service. The CSR collaborates on work scopes, pricing, and lead times to develop customer quotations.

Responsibilities include serving as the primary contact for customers, processing inquiries, quotes, and orders, and maintaining ERP/CRM records while working with the sales team to ensure accurate information and timely