Technical Customer Service & Solutions Specialist

Ohio Transmission Corporation; Murray (UT); On-site; USD 34,000 - 41,000; Full time

Job summary

Ohio Transmission Corporation is hiring a Customer Service Representative in Murray, UT. The role focuses on delivering superior customer service, handling inquiries, quotes, returns, and orders, while leveraging ERP/CRM systems to maintain records and support the sales team.

The ideal candidate will have strong communication skills, data-entry accuracy, and the ability to work independently or as part of a team in a dynamic environment.

Qualifications

• Associates degree or equivalent or a high school diploma with 3 years related experience.
• Strong customer relations and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry and ability to work independently or as part of a team.

Responsibilities

• Serve as a primary contact for customers, ensuring superior service levels.
• Timely processing and communication of inquiries, quotes, returns and orders.
• Maintain knowledge of account requirements; provide results for customers.
• Gain specialized technical knowledge about products and applications.
• Maintain vendor portals, ERP and CRM records, and assist with quotes and pricing.

Skills

Customer service

Communication

Problem solving

Teamwork

Data entry

Education

Associate degree or equivalent

High School Diploma with 3 years related experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

Ohio Transmission Corporation is hiring a Customer Service Representative in Murray, UT. The role focuses on delivering superior customer service, handling inquiries, quotes, returns, and orders, while leveraging ERP/CRM systems to maintain records and support the sales team.

The ideal candidate will have strong communication skills, data-entry accuracy, and the ability to work independently or as part of a team in a dynamic environment.