Industrial CSM I - Hybrid, Growth & Value

Relay; Raleigh (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

100% Paid Health Insurance

Generous Paid Time Off

401(K) Savings Plan + Company Match

Wellness Perks with Fitness Center

Free Snacks

Job summary

Relay is hiring a Customer Success Manager I for its Raleigh, NC location, focused on managing Mid-Market accounts across various industrial sectors. The role requires overseeing the post-sale journey to ensure customers maximize their value from Relay's platform.

Ideal candidates will have 3+ years of experience in a similar field, possess strong negotiation skills, and be able to drive net-revenue growth. The position offers a hybrid work model demanding 3 days in-office each week and comes with extensive health benefits.

Qualifications

• 3+ years in Customer Success, Account Management, or Sales with B2B focus.
• Track record in handling accounts in Industrial or Manufacturing sectors.
• Strong negotiation and analytical skills.

Responsibilities

• Manage post-sale customer journey and ensure value realization.
• Drive net-revenue growth through retention and expansion.
• Engage with both site-level leaders and executive stakeholders.

Skills

Customer Success

Account Management

B2B Sales

Negotiation

Data Analysis

Education

Bachelor's degree

Tools

CRM Software

Microsoft Office Suite

Job description

Relay is hiring a Customer Success Manager I for its Raleigh, NC location, focused on managing Mid-Market accounts across various industrial sectors. The role requires overseeing the post-sale journey to ensure customers maximize their value from Relay's platform.

Ideal candidates will have 3+ years of experience in a similar field, possess strong negotiation skills, and be able to drive net-revenue growth. The position offers a hybrid work model demanding 3 days in-office each week and comes with extensive health benefits.