Hybrid Specialty Markets CSM: Growth & Value Realization

Relay; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Time Off

Parental Leave

Onsite Fitness Center

Snacks & Fun

Job summary

Relay is seeking a Customer Success Manager I (Specialty Markets) to own a growing portfolio of Mid-Market and Multi-Site accounts across industrial verticals. You will focus on value realization, account-based expansion, and site-level success that unlocks growth within key customer accounts.

As part of a fast-growing platform-centric AI company, you will map complex organizations, manage post-sale journeys, and drive cross-functional collaboration to maximize value for specialty customers.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Experience in Healthcare, Education, Golf, or similar deskless-workforce sectors is a plus.
• Strong negotiator with ability to link product metrics to business outcomes.

Responsibilities

• Own the post-sale customer journey from onboarding through adoption, expansion, and renewal.
• Drive net-revenue growth, retention, and expansion across a portfolio of Mid-Market and Multi-Site accounts.
• Perform deep organizational mapping and engage site leaders and executives across departments.
• Collaborate with Product, Marketing, Sales to relay customer feedback and resolve escalations.

Skills

Customer Success

Account Management

Sales & Negotiation

Data-driven

Cross-functional

Education

Bachelor's degree

Tools

CRM software

Job description

Relay is seeking a Customer Success Manager I (Specialty Markets) to own a growing portfolio of Mid-Market and Multi-Site accounts across industrial verticals. You will focus on value realization, account-based expansion, and site-level success that unlocks growth within key customer accounts.

As part of a fast-growing platform-centric AI company, you will map complex organizations, manage post-sale journeys, and drive cross-functional collaboration to maximize value for specialty customers.