Strategic CSM II for Enterprise & Multi-Site Growth

Relay; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Paid Insurance

Generous Paid Time Off

401(k) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Wellness Perks and onsite fitness

Team Events & Culture

Latest tech and standing desks

Job summary

Relay is building a data-rich, AI-powered ecosystem for frontline operations. We seek a Customer Success Manager (Specialty Markets) to manage mid-market and enterprise accounts across Education, Healthcare, and more.

You will own revenue, map complex organizations, and drive expansion through multi-threaded relationships with site leaders and executives. You will collaborate with Sales, Product, and Support to ensure value realization and scalable growth, acting as the Voice of the Customer

Qualifications

• 5+ years in Customer Success, Account Management, or Sales with complex multi-site B2B accounts.
• Proven ability to own revenue growth and negotiate contracts.
• Entrepreneurial mindset and willingness to learn across diverse markets.
• Ability to analyze data and derive customer engagements from insights.
• Strong internal advocacy across Product, Marketing and Sales teams.

Responsibilities

• Own net revenue growth for the portfolio by reducing churn, expanding user base, and enabling upsells.
• Map organizations, build champions, and engage site and executive stakeholders.
• Collaborate with Sales to transfer knowledge and realize value across use cases.
• Lead Bottoms-Up, Tops-Down strategies to expand corporate partnerships.
• Use health data to design proactive customer engagements and value realization.
• Advocate for Specialty Market customers with Product, Marketing and Support teams.

Skills

Revenue ownership

Strategic account mapping

Cross-functional advocacy

Data-driven thinking

Strategic communication

Technical aptitude

Builder mentality

Job description

Relay is building a data-rich, AI-powered ecosystem for frontline operations. We seek a Customer Success Manager (Specialty Markets) to manage mid-market and enterprise accounts across Education, Healthcare, and more.

You will own revenue, map complex organizations, and drive expansion through multi-threaded relationships with site leaders and executives. You will collaborate with Sales, Product, and Support to ensure value realization and scalable growth, acting as the Voice of the Customer