Industrial Battery Field Service Technician

associated; Cicero (IL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

4 day work week option

Paid travel time after 30 minutes

18 days paid time off + holidays

All tools provided

Company service van + gas card

Comprehensive benefits package

401(k) with company match

Referral bonus up to $2,500

Job summary

Associated is looking for an Industrial Battery Field Service Technician to troubleshoot motive power batteries, chargers, and related equipment in the Southeast Chicagoland Territory. You will perform installations, unscheduled repairs and scheduled maintenance on customer equipment, based on demand and need.

Deliver courteous, professional service to ensure customer satisfaction. The role offers a choice of 4 day/10 hour shifts or 5 day/8 hour shifts, paid travel time after the first 30

Qualifications

• High school diploma/GED with 1–3 years in electrical theory and motive power battery/charger repair.
• Excellent people skills and verbal communication.
• Valid driver's license with a clean driving record.
• Ability to read schematics, maps, blueprints, and manuals.
• Experience with AC/DC power conversion and high‑voltage equipment.

Responsibilities

• Analyze problems with customer equipment and recommend corrective actions.
• Maintain a professional demeanor and deliver superior customer service.
• Observe and determine corrective actions for service and repair of equipment.
• Perform repairs on batteries and chargers to fix issues.
• Perform scheduled maintenance on equipment for contracted customers.
• Washes, cleans and neutralizes batteries at customer sites.
• Document service work and time accurately in dispatch records.

Skills

People skills

Verbal communication

Reading schematics

Mechanical aptitude

Technical documentation

Education

High school diploma/GED

Tools

AC/DC power systems

Welding/soldering

Drills & grinders

Forklifts/hoists/cranes

Service van/tools management

Job description

Industrial Battery Field Service Technician - Southeast Chicagoland Territory

As aBatteryPower Solutions Technicianyou will troubleshoot motive power batteries, chargers and related equipment problems, complete installations, and perform unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need. To provide complete customer satisfaction in a polite and professional manner.

Why Choose Associated?

• Optional 4 day work week 10 hour shifts or 5 day work week 8 hour shifts
• PAID TRAVEL TIMEafter 1st 30 minutes per day
• 18 DAYS of PAID TIME OFFeach year andholidays
• Company providesALLTOOLS REQUIRED
• Well-maintainedCOMPANY SERVICE VANwith company-paid gas card
• ComprehensiveBENEFITSpackage effective within 30 DAYS from date of hire; medical, dental, vision, 401(k), FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing and more
• Referral bonus program up to$2,500
• Retirement Plan/401(k) -100% company MATCHup to 5% employee contribution

Wage range based on experience:

$28 - $38 per hour

Duties & Responsibilities:

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs on batteries and chargers to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Washes, cleans and neutralizes customer’s batteries at customer’s site
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized and hazard free inside and out
• Ensures that regular maintenance is performed on service van (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Performs manufacture authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Maintains awareness of hazardous materials used daily and maintains personal hygiene accordingly.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Required Qualifications:

• High school diploma/GED and/or one to three years’ experience in electrical theory, motive power battery and charger repair in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication is necessary.
• Must possess a valid driver’s license and maintain a good driving record.
• Demonstrated proficiency reading and interpreting schematics, maps, blueprints, and technical service manuals.
• Hands-on experience with AC/DC power conversion, battery systems, high-voltage applications, and material handling equipment.
• Proven ability to deliver professional, customer-focused service while communicating clearly and courteously with internal and external customers.
• Practical experience working with chemical reactions involving acids and alkalis in an industrial or technical environment.
• Demonstrated ability to weld and solder lead using an open-flame torch in accordance with safety and quality standards.
• Strong written and verbal communication skills, with the ability to effectively communicate across all levels of the organization.
• Proven ability to perform arithmetic calculations involving fractions, decimals, and percentages in support of technical work.
• Demonstrated ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Experience staying current with industry innovations and product offerings to recommend appropriate solutions based on customer needs.
• Proven ability to safely operate drills, grinders, forklifts, hoists, overhead cranes, and hand tools in accordance with safety guidelines.
• Demonstrated judgment in leveraging internal resources and escalating issues appropriately to ensure timely and effective resolution.
• Willingness and ability to perform additional duties as assigned in support of business and operational needs.

Physical Requirements:

Must be able to operate this forklift, you must safely fit inside a tight operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.

This position requires the following physical activities on a regular basis:

Strength & Lifting

• Light Work – Regularly lift and move up to20 lbs.
• Medium Work – Frequently lift and move up to50 lbs.
• Heavy Work – Occasionally lift and move up to100 lbs.
• Very Heavy Work – Rarely required to lift over110 lbs.

Note: The role may also involve extended periods of walking and standing.

Movement & Mobility

• Regularly: Reaching, handling, pushing, and pulling
• Frequently: Stooping, kneeling, crouching, and crawling
• Occasionally: Climbing, balancing, and kneeling

Communication Requirements

• Regularly: Talking and hearing to communicate with team members and customers

Education and Experience:

A high school diploma/GED along with one to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent vocational education. A valid driver’s license and a clean driving record are essential.

Join our team at Associated and be a part of a dynamic work environment that values your skills, provides opportunities for growth, and rewards your contributions.

To view our benefits, visit our careers page at:

www.associated-solutions.com/careers