Shop/Field Technician

Motive Holding Companies LLC; Reno (NV); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading battery solutions provider in the United States is looking for a Shop/Field Technician to perform maintenance on industrial batteries at customer sites and in the shop. The role involves inspections, installations, and ensures compliance with safety standards. Candidates should have 1-3 years of experience in the battery industry or similar, and exceptional troubleshooting and customer service skills are preferred.

Qualifications

• 1-3 years of experience in the battery industry or related field service experience.
• Prior sales or customer service experience in a field environment is strongly preferred.

Responsibilities

• Perform battery inspections, watering, washing, and full-scale inspections.
• Safely operate a service vehicle and maintain it.
• Establish good working relationships with customers.
• Communicate to coordinate necessary repairs or resolve complaints.

Skills

Reading and comprehending documents

Ability to interpret instructions

Prioritizing work independently

Analytical thinking

Detail-oriented

Troubleshooting skills

Organizational skills

Deadline-driven and self-motivated

Job description

Purpose and Scope

The Shop/Field Technician is responsible for performing regularly scheduled maintenance of industrial batteries and related products at the client site and in the shop.

Responsibilities

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Performs battery inspections, battery watering, battery washing, and full-scale inspection including recording of cell voltages and specific gravities.
• Performs watering system installations.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift and reach truck on a regular basis.
• Recognizes and addresses safety and EPA issues.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Maintains an accurate assigned parts inventory.
• Actively promotes point of sale items and allied products and services.
• Follows assigned schedule to ensure regular product maintenance.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes and maintains good working relationships with customers.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• All other duties as required.

Skills / Other

• Able to read and comprehend documents, such as safety rules, operating and maintenance instructions, plus procedural and technical manuals.
• Able to interpret and follow instructions (provided in written, oral, diagram, or schedule form).
• Able to prioritize work, work independently, and move from task to task.
• Analytical and critical thinker.
• Detail-oriented.
• Troubleshooting skills, able to define problems and solve them.
• Solid organizational skills.
• Deadline-driven, self-motivated.

Experience

• 1-3 Years of experience involving battery industry or related experience, preferably within a field service environment. Prior sales or customer service in a field service environment, strongly preferred.