Field Service Technician I

Motive Holding Companies LLC; Carrollton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading battery handling company located in Texas seeks a Field Service Technician I to perform troubleshooting and maintenance on batteries and related equipment. The role involves effective communication with customers, ensuring safety standards are met, and maintaining service vehicles. Candidates should have a high school diploma and preferably a technical degree, along with forklift certification and knowledge of electricity. Experience in the material handling industry is preferred.

Qualifications

• High School graduate or equivalent is required.
• Forklift certification and a current Driver's license (MVR check) needed.

Responsibilities

• Perform basic troubleshooting and repair of batteries.
• Safely operate a service vehicle and keep it in good condition.
• Conduct planned and preventative maintenance of chargers.
• Communicate effectively with customers to ensure satisfaction.

Skills

Basic knowledge of Microsoft Office (Word, Excel, Outlook)

Good understanding of basic electricity/electronics

Forklift operation

Communication skills

Education

High School graduate or equivalent

2-year technical degree or equivalent

Forklift certification

Tools

Standard shop tools

Volt meter

Job description

The Field Service Technician I is responsible for basic troubleshooting and repair of batteries and attendant equipment. They manage a high quantity of communications while remaining alert to new clients and enhanced sales opportunities.

Responsibilities:

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift truck and reach truck on a regular basis.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Evaluates power module performance by reviewing its electronics operation and components against specifications.
• Performs planned and preventative maintenance of chargers.
• Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
• Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Performs watering system installations.
• Maintains an accurate assigned parts inventory.
• Follows assigned schedule to ensure regular product maintenance.
• Recognizes and addresses safety and EPA issues.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Actively promotes point of sale items and allied products and services.
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes good working relationships with customers.
• Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Communicates with Management and Sales regarding any unresolved customer issues.
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
• Defines problems and draws valid conclusions on the work that needs to be performed.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• All other duties as required.

Education/ Training:

• High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
• Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
• Working knowledge of standard shop tools.
• Safety training for Spill Containment and Lead Level.
• Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
• Forklift certified, have or will train.
• Clean and current Driver's license (MVR check) in the applying State.
• Good understanding of basic electricity/electronics.
• Familiarity with electrical schematics, battery chargers, lead acid and lithium batteries, and industrial material handling equipment ( Battery Changers ), volt meter.
• Minimum 3-5 years' experience in the battery material handling industry.