Field Service Technician

Motive Energy Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A battery service company based in Houston, Texas is seeking a Field Service Technician I to perform troubleshooting and maintenance of batteries and associated equipment. The ideal candidate will have a high school diploma, technical training, and 1-3 years of relevant industry experience. Key responsibilities include operating service vehicles, performing voltage tests, and ensuring compliance with safety regulations. This role emphasizes effective communication with clients and actively participating in sales opportunities.

Qualifications

• High School graduate or equivalent required.
• Basic knowledge of Microsoft Office and the internet.
• 1-3 years of battery industry experience.

Responsibilities

• Conduct basic troubleshooting and repair of batteries.
• Maintain service vehicle and its inventory.
• Perform voltage testing and battery inspections.

Skills

Basic troubleshooting

Communication

Safety practices

Customer relationship management

Forklift operation

Education

High School graduate or equivalent

2-year technical degree or equivalent experience

Forklift certification

Tools

Standard shop tools

Microsoft Office (Word, Excel, Outlook)

Job description

Purpose and Scope: The Field Service Technician I is responsible for basic troubleshooting and repair of batteries and attendant equipment. They manage a high quantity of communications while remaining alert to new clients and enhanced sales opportunities.

Responsibilities

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift truck and reach truck on a regular basis.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Evaluates power module performance by reviewing its electronics operation and components against specifications.
• Performs planned and preventative maintenance of chargers.
• Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
• Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Performs watering system installations.
• Maintains an accurate assigned parts inventory.
• Follows assigned schedule to ensure regular product maintenance.
• Recognizes and addresses safety and EPA issues.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Actively promotes point of sale items and allied products and services.
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes good working relationships with customers.
• Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Communicates with Management and Sales regarding any unresolved customer issues.
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
• Defines problems and draws valid conclusions on the work that needs to be performed.

Education/ Training

• High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
• Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
• Working knowledge of standard shop tools.
• Safety training for Spill Containment and Lead Level.
• Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
• Forklift certified, have or will train.
• 1-3 Years of battery industry or "Battery Tech" experience.