Industrial B2B Inside Support Specialist

CareerPaths NW; Kent (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

CareerPaths NW is seeking a skilled B2B Customer Service Representative to support inside sales and house accounts across Seattle, San Diego, and Virginia. You will manage orders, respond to inquiries, and coordinate with outside sales to ensure a smooth customer experience.

The role focuses on accurate order processing, proactive communication, and collaboration with the broader team to resolve issues quickly and efficiently.

Qualifications

• Experience in B2B customer service, inside sales, or sales support.
• Construction/industrial distribution familiarity is a plus.
• Ability to navigate ERP/order-processing systems.

Responsibilities

• Provide dedicated inside support to outside sales representatives and house accounts.
• Answer incoming calls and assist walk-in customers with professionalism.
• Process customer orders accurately and promptly.
• Maintain clear communication with customers and internal sales teams.
• Assist customers with product and order inquiries.
• Uphold strong organization and attention to detail through the order cycle.
• Collaborate with the broader team and seek clarification when needed.

Skills

B2B customer service

Inside sales support

Tools

ERP systems

NetSuite / Oracle

Job description

CareerPaths NW is seeking a skilled B2B Customer Service Representative to support inside sales and house accounts across Seattle, San Diego, and Virginia. You will manage orders, respond to inquiries, and coordinate with outside sales to ensure a smooth customer experience.

The role focuses on accurate order processing, proactive communication, and collaboration with the broader team to resolve issues quickly and efficiently.