Industrial Account Specialist – Inside Sales

Express Employment Professionals - Cincinnati East; Indianapolis (IN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Holiday, sick, vacation pay

401(k) with company match

Bonuses/Incentives

Life insurance

Flexible spending account

Disability/Tuition Reimbursement

Job summary

Express Employment Professionals - Cincinnati East is seeking an Industrial Account Representative to handle client calls, liaise with operations, and support sales through order entry and pricing. The role includes up-selling, maintaining client databases, and resolving delivery issues.

Compensation ranges from $48,000 to $60,000 with a comprehensive benefits package, 401(k) with match, bonuses, and paid holidays.

Qualifications

• High level customer service and/or inside sales experience.
• Proficiency with MS Word and Excel.
• Thick-skinned and able to deal with difficult situations.
• Comfortable working in a fast-paced environment.
• Outgoing personality with excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls from clients and customers.
• Communicate with the operations team on behalf of the customer.
• Upselling and cross-selling when appropriate.
• Assist the outside sales team with order entry and processing of orders.
• Solve customer delivery and material challenges.
• Enter quotes and job pricing into the system.
• Maintain customer database both individually and on a team.
• All other duties as assigned and working in a team environment.

Skills

Customer service

Inside sales

Verbal communication

Written communication

Team player

Time management

Outgoing personality

Growth mindset

Thick-skinned

Tools

MS Word

Excel

Job description

Express Employment Professionals - Cincinnati East is seeking an Industrial Account Representative to handle client calls, liaise with operations, and support sales through order entry and pricing. The role includes up-selling, maintaining client databases, and resolving delivery issues.

Compensation ranges from $48,000 to $60,000 with a comprehensive benefits package, 401(k) with match, bonuses, and paid holidays.