Indiana Remote Care Engagement Specialist I

Engaging Solutions; Indianapolis (IN); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Engaging Solutions in Indiana is seeking a Care Engagement Specialist – Customer Service to handle inbound and outbound interactions in the contact center. You will deliver high-quality professional services aligned with our mission and client needs.

The role emphasizes promoting the company, using reference materials to resolve issues, documenting conversations, and meeting KPI goals while providing prompt, accurate customer support. A flexible schedule and work-from-home options are available.

Qualifications

• 1-2 years of strong customer service experience, preferably in a contact center environment.
• Proficient computer skills and navigating multiple systems.
• Strong verbal and written communication abilities.
• Ability to work flexible hours including days/evenings/weekends.

Responsibilities

• Handle inbound and outbound customer interactions.
• Promote the company positively and provide prompt, accurate customer service.
• Utilize reference materials and own issue resolution.
• Document all interactions according to SOPs.
• Meet department KPI goals and participate in quality initiatives.

Skills

Customer service

Microsoft Word/Excel

Communication

Problem solving

Education

High school diploma

Job description

Engaging Solutions in Indiana is seeking a Care Engagement Specialist – Customer Service to handle inbound and outbound interactions in the contact center. You will deliver high-quality professional services aligned with our mission and client needs.

The role emphasizes promoting the company, using reference materials to resolve issues, documenting conversations, and meeting KPI goals while providing prompt, accurate customer support. A flexible schedule and work-from-home options are available.