Indiana Care Engagement Specialist – Customer Service

Engaging Solutions, LLC; Indianapolis (IN); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Engaging Solutions, LLC in Indiana is hiring a Care Engagement Specialist – Customer Service for our contact center. The role handles inbound and outbound interactions, delivering high-quality professional services aligned with our mission and core values.

You will promote the company, resolve issues, document interactions, and route complex cases to the right resources. A background in Medicaid managed care is preferred, with a minimum of 1–2 years in customer service and a high school diploma.

Qualifications

• High school education or equivalent.
• 1-2 years of strong customer service experience preferably in a contact center environment.

Responsibilities

• Conduct inbound and outbound customer interaction support.
• Attract and retain customers by promoting the company positively, providing prompt and accurate customer service.
• Utilize reference materials to take ownership of customer issues and drive resolutions.
• Document all customer interactions according to standard operating procedures.
• Provide customers with prompt and accurate customer service.
• Identify, upscale, and route priority issues to appropriate resource(s).
• Meet department expectations and key performance indicator goals.
• Participate in continuous quality improvement initiatives.
• Conduct strategies to increase customer adherence and reduce barriers.
• Manage complex customer service workflows using multiple system navigation.
• Other duties as assigned

Skills

Customer service

Communication skills

MS Word & Excel

Multitasking

Problem solving

Education

High school diploma or equivalent

Job description

Engaging Solutions, LLC in Indiana is hiring a Care Engagement Specialist – Customer Service for our contact center. The role handles inbound and outbound interactions, delivering high-quality professional services aligned with our mission and core values.

You will promote the company, resolve issues, document interactions, and route complex cases to the right resources. A background in Medicaid managed care is preferred, with a minimum of 1–2 years in customer service and a high school diploma.