Care Engagement Specialist I - Customer Service

Engaging Solutions, LLC; Butlerville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Engaging Solutions, LLC is seeking a Care Engagement Specialist – Customer Service in the contact center to manage inbound and outbound interactions. The role focuses on delivering high-quality professional service aligned with our mission and values.

The ideal candidate has 1–2 years of strong customer service experience, preferably in a contact center, and is comfortable with a flexible schedule including days, evenings, and weekends.

Qualifications

• 1–2 years of strong customer service experience, preferably in a contact center.
• Ability to handle inbound and outbound customer interactions.
• Proficient with MS Word and spreadsheet tools; strong internet navigation.

Responsibilities

• Conduct inbound and outbound customer interaction support.
• Promote the company positively with prompt and accurate service.
• Document all customer interactions per SOP.

Skills

Customer service

Inbound calls

Outbound calls

Documentation

Issue resolution

Flexible schedule

Sales experience

Medicaid knowledge

MS Office

Strong communication

Tools

Microsoft Word

Spreadsheets

Internet navigation

Job description

Founded in 2005, Engaging Solutions is a management consulting. Our select team of experts delivers high-impact results across Contact Center Operations, Planning & Community Development, Health Equity, Health Outreach, and Business Intelligence & Data Analytics. Our cross-sector expertise helps us understand client needs and build strong partnerships. We serve government agencies, nonprofits, and corporations nationwide.

Our mission is to provide tailored business solutions that improve quality of life in the communities we serve. We live our core values - People, Impact, Community, Equity, and Integrity. We are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization’s needs.

The purpose of the Care Engagement Specialist – Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for Engaging Solutions and the assigned client.

• Conduct inbound and outbound customer interaction support.
• Attract and retain customers by promoting the company positively, providing prompt and accurate customer service.
• Utilize reference materials to take ownership of customer issues and drive resolutions.
• Document all customer interactions according to standard operating procedures.
• Provide customers with prompt and accurate customer service.
• Meet department expectations and key performance indicator goals.
• Participate in continuous quality improvement initiatives.
• Conduct strategies to increase customer adherence and reduce barriers.
• Manage complex customer service workflows using multiple system navigation.
• Working knowledge of computer operations
• Strong computer skill proficiency in the knowledge of and use of Microsoft word, spreadsheet operations, and internet navigation
• Typing skills of 35-40 wpm, preferred
• Ability to work a flexible schedule
• Medicaid managed care of insurance industry, preferred
• Managing customer concerns and sales experience, preferred

Education, Work Experience, Licensure:

• ~ 1-2 years of strong customer service experience preferably in a contact center environment

This position is full time, minimum of forty hours per week

A combination of day, evening, and weekend hours are required