Care Engagement Specialist I — Flexible Schedule & Impact

Engaging Solutions, LLC; Butlerville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Engaging Solutions, LLC is seeking a Care Engagement Specialist – Customer Service in the contact center to manage inbound and outbound interactions. The role focuses on delivering high-quality professional service aligned with our mission and values.

The ideal candidate has 1–2 years of strong customer service experience, preferably in a contact center, and is comfortable with a flexible schedule including days, evenings, and weekends.

Qualifications

• 1–2 years of strong customer service experience, preferably in a contact center.
• Ability to handle inbound and outbound customer interactions.
• Proficient with MS Word and spreadsheet tools; strong internet navigation.

Responsibilities

• Conduct inbound and outbound customer interaction support.
• Promote the company positively with prompt and accurate service.
• Document all customer interactions per SOP.

Skills

Customer service

Inbound calls

Outbound calls

Documentation

Issue resolution

Flexible schedule

Sales experience

Medicaid knowledge

MS Office

Strong communication

Tools

Microsoft Word

Spreadsheets

Internet navigation

Job description

Engaging Solutions, LLC is seeking a Care Engagement Specialist – Customer Service in the contact center to manage inbound and outbound interactions. The role focuses on delivering high-quality professional service aligned with our mission and values.

The ideal candidate has 1–2 years of strong customer service experience, preferably in a contact center, and is comfortable with a flexible schedule including days, evenings, and weekends.