Independent Rural Case Manager — Housing & Support

Socket.dev; Clarksville (TN); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

PTO and paid holidays

Employee Assistance Program

Disability insurance

403(b) Retirement Savings Plan

Job summary

Nashville CARES is seeking a Rural Case Manager – Housing & Support Services to help clients access housing, healthcare, transportation, nutrition, and community resources across rural Middle Tennessee.

The role is independent, field-based, serving Clarksville and surrounding areas with travel to multiple counties; strong organization, communication, and documentation skills are essential for success.

Qualifications

• Bachelor’s degree required; degree in Social Work, Human Services, or a related field preferred
• Master’s degree preferred
• Minimum of three years of experience in community-based social services, healthcare, or case management
• Strong organizational, communication, documentation, and problem-solving skills
• Proficiency with Microsoft Office and general computer and mobile technology; EHR training will be provided
• Valid driver’s license, reliable vehicle, and automobile liability insurance for required client travel
• Ability and willingness to travel throughout the rural service area and to Nashville approximately once per week

Responsibilities

• Assess each client’s circumstances, strengths, needs, and barriers and connect them with appropriate services
• Provide ongoing case management, including assessments, care planning, eligibility support, and connection to medical and community resources
• Help clients access services such as housing, nutrition, transportation, financial assistance, healthcare, and other community resources
• Assist clients with locating housing or maintaining their current housing
• Help clients navigate multiple systems and program requirements while identifying practical steps toward their goals
• Build trusting relationships with clients while maintaining appropriate professional boundaries
• Manage client eligibility and required documentation for HOPWA-funded services
• Support clients receiving Tenant-Based Rental Assistance, including required home visits, eligibility documentation, and ongoing program paperwork
• Maintain accurate and timely funder-required documentation and eligibility records
• Participate in program and community meetings and serve as a knowledgeable resource for the rural service area
• Develop and maintain relationships with landlords, housing providers, healthcare partners, and other community resources
• Independently manage your schedule, caseload, documentation, and program responsibilities while staying connected to the larger Nashville CARES team
• Conduct client visits throughout the rural service area, including home and community-based visits
• Plan travel efficiently when serving clients across multiple counties
• Research resources and solutions when unique client needs arise and know when additional support or consultation is needed
• Coordinate closely with Nashville CARES staff and community partners to ensure clients have access to the services they need
• Travel to the Nashville CARES office approximately one day per week for team collaboration, client needs, documentation, and other agency responsibilities

Skills

Organizational skills

Communication skills

Documentation

Problem-solving

Travel readiness

Resourcefulness

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Nashville CARES is seeking a Rural Case Manager – Housing & Support Services to help clients access housing, healthcare, transportation, nutrition, and community resources across rural Middle Tennessee.

The role is independent, field-based, serving Clarksville and surrounding areas with travel to multiple counties; strong organization, communication, and documentation skills are essential for success.