Independent Desktop Support Specialist – Windows & Mac

AppleOne Employment Services; Gilbert (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

AppleOne Employment Services in Gilbert, AZ seeks a Desktop Support Specialist to be the primary IT support resource for a 200+ person facility, managing desktop support, handling tier 1-3 issues, and maintaining high service standards.

This role requires self-sufficiency, strong communication, and a focus on customer service as you lead IT projects and ensure SLA compliance across Windows and Mac environments.

Qualifications

• 3+ years of corporate desktop support experience.
• Proficiency with Windows and Mac hardware troubleshooting.
• Experience with SCCM, Intune, and PowerShell.
• Bachelor's degree or equivalent experience.

Responsibilities

• Provide desktop support for Windows and Mac environments.
• Handle tier 1-3 issues and complex problem resolution.
• Create, modify, and deactivate Active Directory accounts.
• Manage endpoint security programs and system migrations.
• Install, configure, and troubleshoot hardware and software.
• Coordinate repairs for equipment under third-party maintenance agreements.
• Provide remote support via phone and desktop sharing applications.
• Lead IT projects including system rollouts and upgrades.
• Maintain SLA compliance for all tickets.
• Troubleshoot network connectivity, printer, and wireless issues.

Skills

Active Directory

SCCM

Intune

PowerShell

Office 365

Teams administration

Remote support

SLA management

Customer service

Education

Bachelor's degree

Tools

Dynamics 365

Five9

Cisco networking

Aruba networking

Job description

AppleOne Employment Services in Gilbert, AZ seeks a Desktop Support Specialist to be the primary IT support resource for a 200+ person facility, managing desktop support, handling tier 1-3 issues, and maintaining high service standards.

This role requires self-sufficiency, strong communication, and a focus on customer service as you lead IT projects and ensure SLA compliance across Windows and Mac environments.