Regional Manager PUS - Jumia (Full Time)

Jumia; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Entrepreneurial environment

Impact in building African e-commerce

Strong professional and dynamic team

Growth and leadership training

Job summary

Jumia is seeking a field-based Logistics Operations Specialist to oversee hub and agency visits, ensure SOP compliance, monitor remittance from 3PLs, and drive loss reduction across first and last mile. You will lead improvements in E2E speed indicators, support training, and collaborate with PUS teams.

Frequent travel (about 80%) is required; this role offers a unique chance to shape pan-African logistics scale-up from the field.

Qualifications

• Experience in managing logistics operations, retail, or distribution networks.
• Strong data analysis capability and KPI-driven mindset.
• Irreproachable integrity and rigorous financial monitoring.
• Excellent communicator able to train and mobilize diverse teams.
• Field-based role requiring frequent travel (about 80%).

Responsibilities

• Field Control: visit hubs/agencies to enforce SOPs and improve PUS audit scores.
• Remittance Management: track amounts due from 3PLs and recover funds.
• Payment Digitalization: drive migration to Mobile Money and Jumia Post Pay.
• Loss Reduction: reduce losses and improve package integrity across 1st/Last Mile.
• End-to-End Optimization: improve Buyer E2E, E2E Forward, and Last Mile metrics.
• Success Rate: hit Post Paid Closed Success Rate targets.
• Action Plans: analyze data and implement improvements in underperforming agencies.
• Skills Development: train PUS teams from investigations and feedback.
• DSAT Improvement: ensure seamless customer experience from reception to delivery.
• Coaching: support field managers to strengthen operations leadership.
• Prospecting: participate in selecting new strategic partners.
• Commissioning: oversee installation and launch of new agencies.

Skills

Logistics operations

Data analysis

Integrity

Communication

Mobility

Job description

About Jumia:

Jumiais a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business[Jumia Logistics]and a digital payment and fintech platform[Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Field Control: Conduct regular and unannounced visits to hubs and agencies to ensure full compliance with Standard Operating Procedures (SOPs) and the achievement of the PUS Audit Score.
• Remittance Management: Ensure rigorous tracking of amounts due from 3PLs and lead follow-ups with PUS Managers for fund recovery to prevent errors and theft.
• Payment Digitalization: Lead the systematic migration and monitor the use of Mobile Money (Wave) and Jumia Post Pay across all hubs to secure financial flows.
• Loss Reduction (QRR): Take direct responsibility for reducing the Loss & Defective / NMV ratio (1st & Last Mile) and ensure package integrity by combating breakage.
• End-to-End (E2E) Optimization: Guarantee improvement in speed indicators, specifically Buyer E2E, E2E Forward, and Network Dispatch to Last Mile Receive.
• Success Rate: Achieve the targets for the Post Paid Closed Success Rate PUS.
• Action Plans: Analyze performance data to implement immediate corrective measures in underperforming agencies.
• Skills Development: Facilitate training and refresher sessions for PUS teams based on investigation reports and field feedback.
• DSAT Improvement: Directly impact the DSAT PG (PUS) by guaranteeing a seamless customer experience from package reception to final delivery.
• Coaching: Support managers in the field to strengthen their operational leadership and mastery of tools such as scanners and information systems.
• Prospecting: Actively participate in the selection of new strategic partners.
• Commissioning: Oversee the physical installation, initial training, and launch of new agencies to ensure a rapid and compliant scale-up.

What we are looking for

• Experience: Proven experience in managing logistics operations, retail, or distribution network management.
• Analytical Skills: Strong data analysis capability and a results-driven mindset (KPI oriented).
• Integrity: Irreproachable integrity and rigor in financial monitoring.
• Communication: Excellent communicator, capable of training and mobilizing diverse teams.
• Mobility: Field-based position requiring frequent travel, approximately 80% of the time.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is September 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders