Senior Key Account Manager (Home) - Jumia (Full Time)

Jumia; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Jumia seeks a Senior Key Account Manager for Home to drive growth in the computing hardware portfolio. You will manage top brands and distributors, negotiate terms, and implement category strategies to maximize GMV and margin across key partners.

Work closely with operations, logistics, and content teams to ensure stock availability, exclusive launches, and strong promotional campaigns that resonate with home consumers.

Qualifications

• Bachelor's degree required in business/marketing/economics or related field.
• Minimum 2 years in commercial or account management in e-commerce/home appliances.
• Deep understanding of the home category and hardware landscape.
• Strong negotiation, communication, and relationship-building skills.

Responsibilities

• Vendor & Account Management: manage key home category accounts and distributors.
• Commercial Growth: develop category-specific strategies to scale sales and revenue.
• Campaign Execution: collaborate on high-impact promotional campaigns.
• Market Analysis: analyze sales, stock turns, and trends to identify opportunities.
• Performance Tracking: monitor GMV, stock health, and vendor fulfillment.
• Commercial Negotiations: lead negotiations for exclusive launches and favorable margins.
• Vendor Support: assist partners to resolve bottlenecks and grow on the platform.
• Home Industry Expertise: stay updated on global/local home trends and product releases.
• Cross-Functional Alignment: coordinate with operations, logistics, and content for smooth execution.

Skills

Vendor Mgmt

Negotiation

Analytics

Strategic Thinking

Cross-Functional

Education

Bachelor's degree in Business/Marketing/Economics

Tools

Excel

Data Tools

Job description

About Jumia:

Jumiais a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business[Jumia Logistics]and a digital payment and fintech platform[Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Senior Key Account Manager (KAM) for Home is a strategic commercial role dedicated to driving the growth, revenue, and market share of Jumia’s hardware and technology portfolio (including laptops, desktops, and computing accessories). Acting as the primary commercial link, this role is responsible for managing high-value relationships with top global brands, distributors, and vendors. By analyzing tech market trends and securing competitive pricing and stock availability, the Senior KAM ensures that Jumia remains the preferred destination for computing consumers.

What you will be doing:

• Vendor & Account Management: Manage key accounts, top brands, and distributors within the Home category to build strong, long-lasting commercial partnerships.

• Commercial Growth: Develop and implement category-specific commercial strategies to scale sales volume, maximize revenue, and grow Jumia's home category market share.

• Campaign Execution: Collaborate with sales and marketing teams to create and execute high-impact promotional campaigns (e.g., Tech Week, Black Friday etc) tailored to home consumers.

• Market Analysis: Analyze sales data, stock turn, and tech market trends to identify growth opportunities, gap assortments, and competitive pricing strategies.

• Performance Tracking: Monitor and report on core category metrics, including GMV, stock health/inventory levels, and vendor operational fulfillment.

• Commercial Negotiations: Lead commercial negotiations to secure exclusive product launches, best-in-market pricing, and optimal margin contributions from computing vendors.

• Vendor Support: Provide proactive business support to key home category partners, resolving operational bottlenecks and tracking their growth on the platform.

• Home Industry Expertise: Stay deeply updated on global and local home trends, upcoming product releases, competitor positioning, and shifting consumer home preferences.

• Cross-Functional Alignment: Work closely with operations, logistics, and content teams to ensure seamless inbound scheduling, stock availability, and high-quality product listings.

What we are looking for:

• Education: Bachelor's degree in Business Administration, Marketing, Economics, or a related field.

• Professional Experience: Minimum 2 years of proven commercial or account management experience, ideally within the e-commerce, home retail, or consumer home appliances industries.

• Category Expertise: A strong understanding of the home category, including deep knowledge of hardware specifications, brand positioning, and consumer home market dynamics.

• Commercial & Negotiation Skills: Sharp commercial acumen with excellent negotiation, communication, and relationship-building skills to secure premium deals with major tech brands.

• Analytical Capabilities: Strong problem-solving and analytical skills, with proficiency in Excel and data tools to monitor inventory health, sales targets, and market trends.

• Strategic & Results-Driven: Ability to think strategically and execute actionable commercial plans that consistently drive category GMV and growth.

• Agility & Drive: A proactive, self-motivated approach with the ability to thrive, prioritize, and multi-task within a fast-paced, entrepreneurial environment.

Deadline for applications: 09-10-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers;

#LI-Onsite

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders