Hybrid Lead Income Maintenance Specialist

Durham County Government; Durham (NC); Hybrid; USD 49,000 - 66,000; Full time

Job summary

Durham County Government seeks an Income Maintenance Caseworker to determine eligibility for Food and Nutrition Services and related programs. The role includes leading capacity in a team, processing eligibility determinations, and supporting program operations with a strong emphasis on accuracy and customer service.

Requirements include two years of relevant experience or equivalent, familiarity with NC FAST, and the ability to handle multiple tasks under time constraints.

Qualifications

• Two years of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
• Knowledge of NC FAST and Social Service programs.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants and public officials to obtain data and explain rules.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Determine applicant/client eligibility for Food and Nutrition Services and related programs.
• Perform eligibility determinations and redeterminations.
• Assist in resolving client appeals and training staff on program processes.
• Work in office with some remote capacity as required.

Skills

NC FAST knowledge

Social Service programs

Analytical thinking

Communication with clients

Time management

Multitasking

Education

Experience as Income Maintenance Caseworker

Associate's or higher preferred in related field

High school diploma required or equivalent

Tools

NC FAST

Job description

Durham County Government seeks an Income Maintenance Caseworker to determine eligibility for Food and Nutrition Services and related programs. The role includes leading capacity in a team, processing eligibility determinations, and supporting program operations with a strong emphasis on accuracy and customer service.

Requirements include two years of relevant experience or equivalent, familiarity with NC FAST, and the ability to handle multiple tasks under time constraints.