Income Maintenance Caseworker - Telework Eligible

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Department of Human Services in York County. This role guides applicants through important assistance programs and supports timely casework in an 8-week IMSTP training track, with duties spanning eligibility review, customer interviews, and documentation.

Work is primarily in an office setting with potential for telework part time.

Qualifications

• Four years of experience in interviewing or data analysis.
• Bachelor's degree.
• Equivalent combination of experience and training.
• Within three months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data analysis

Communication

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Department of Human Services in York County. This role guides applicants through important assistance programs and supports timely casework in an 8-week IMSTP training track, with duties spanning eligibility review, customer interviews, and documentation.

Work is primarily in an office setting with potential for telework part time.