Income Maintenance Caseworker-Help Families Access Benefits

Commonwealth Of Pennsylvania; York (York County); Hybrid; USD 53,000 - 81,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker at the York County Assistance Office to guide applicants through essential assistance programs and work toward timely case decisions.

You will perform eligibility reviews for programs like Medicaid, SNAP, LIHEAP, and more, conduct customer interviews, interpret regulations, enter data, document decisions, and manage deadlines in a professional office environment.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• Bachelor's degree or equivalent combination of experience and training.
• Eligible candidates may be within three months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing

Data analysis

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker at the York County Assistance Office to guide applicants through essential assistance programs and work toward timely case decisions.

You will perform eligibility reviews for programs like Medicaid, SNAP, LIHEAP, and more, conduct customer interviews, interpret regulations, enter data, document decisions, and manage deadlines in a professional office environment.