Telework-Eligible Income Maintenance Caseworker

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Free parking

Telework eligible

Job summary

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker in the Armstrong County Office. This full-time role focuses on determining eligibility for programs such as Medicaid, SNAP, LIHEAP and other supports, following an 8-week IMSTP training.

You will conduct interviews, review applications, apply regulations, enter data, and document decisions in a busy office.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing

Data analysis

Customer service

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker in the Armstrong County Office. This full-time role focuses on determining eligibility for programs such as Medicaid, SNAP, LIHEAP and other supports, following an 8-week IMSTP training.

You will conduct interviews, review applications, apply regulations, enter data, and document decisions in a busy office.