Income Maintenance Caseworker — Hybrid/Remote Eligible

Commonwealth of Pennsylvania; Carlisle (Cumberland County); Hybrid; USD 53,000 - 81,000; Full time

Job summary

Commonwealth of Pennsylvania is hiring an Income Maintenance Caseworker in Cumberland County, PA. The role focuses on determining eligibility for financial assistance programs and providing customers with clear guidance.

After completing IMSTP training, you will perform duties in an office setting with potential telework options. The position emphasizes interviewing, data interpretation, and timely case processing to support families toward stability and opportunity.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree.
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing experience

Data analysis

Education

Bachelor's degree

Equivalent experience/training

Job description

Commonwealth of Pennsylvania is hiring an Income Maintenance Caseworker in Cumberland County, PA. The role focuses on determining eligibility for financial assistance programs and providing customers with clear guidance.

After completing IMSTP training, you will perform duties in an office setting with potential telework options. The position emphasizes interviewing, data interpretation, and timely case processing to support families toward stability and opportunity.