Income Maintenance Caseworker III - Lead Worker

Craven County Government; New Bern (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Plan

401k Matching

Annual Leave

Sick Leave

Paid Holidays

Longevity Benefit

Merit Program

Supplemental Benefits

Job summary

Craven County Government seeks a Training Lead for the Income Maintenance unit to train caseworkers on the NC FAST system and ensure accurate eligibility determinations.

You will oversee intake, assessments, and compliance, mentor staff, and conduct second-party reviews to maintain high standards. The role requires interpreting complex regulations and delivering effective coaching across the team.

Qualifications

• Two years of experience as an IMC Worker; or an equivalent combination of training and experience.
• Other appropriate combinations of education and experience will be considered for “work-against” status.

Responsibilities

• Interprets and applies county, state, and federal regulations to ensure accurate eligibility determinations and case management practices.
• Oversees intake, assessment, and eligibility processes; ensures timely and accurate entry of client information and documentation using information systems.
• Conducts training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.
• Provides coverage for vacant caseworker positions in the Income Maintenance Programs; includes all functions of IMC II level staff.
• Maintains cases designated as relative cases.

Skills

Training delivery

Mentoring

Policy interpretation

Data entry accuracy

Education

Two years IMC experience

Job description

Primary Purpose

This position is responsible for the training of other caseworkers in the Income Maintenance unit to the public assistance program in which they will be working in. This position provide training for new and existing staff as related to implementation and ongoing use of the NC FAST computer system in which the majority of Income Maintenance Programs will be located. This position also is required to second party review records to ensure that work in the public assistance programs is performed accurately. This position is required to second party review the volume set forth by the state of North Carolina. This position could be subject to review a higher volume than this depending on issues that arise or due to directives received from management or the State of North Carolina. Based upon the findings of these reviews recommendations will be made based on findings to that workers Supervisor as well as the Income Maintenance Administrator. This position is crucial in the administration and provision of public assistance programs to those in Craven County.

Essential Functions

Eligibility, Training and Quality Assurance

• Interprets and applies county, state, and federal regulations, policies, and procedures to ensure accurate eligibility determinations and case management practices.
• Maintains compliance according to state and county policy.
• Consolidates case information, maintains records, and prepares required reports to meet agency standards.
• Oversees intake, assessment, and eligibility processes; ensures timely and accurate entry of client information and documentation using information systems.
• Conducts training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.
• Evaluates and resolves client complaints; provides feedback and corrective action needs to caseworkers.
• Utilizes information technology to compute complex calculations (including percentages, addition, subtraction, division, and multiplication) required for eligibility and benefits.
• Ensures accurate data entry, documentation, and system utilization; troubleshoots system issues and supports staff in effective software use.
• Applies analytical thinking and deductive reasoning to review cases, identifies trends, and makes sound judgments to improve program outcomes.
• Provides effective day-to-day assistance of Income Maintenance staff, serving in the role of lead worker.
• Engages, mentors, and teaches staff the skills needed to perform assigned tasks, including the proficient use of computer systems and software.
• Develops training plans, delivers coaching, and monitors performance to ensure service quality and compliance.
• Communicates complex information clearly and professionally—verbally and in writing—to clients, staff, supervisors, and external partners.
• Establishes and maintains positive, effective working relationships with staff.
• Tracks progress and outcomes of trainees to meet agency goals and performance standards.
• Provides regular feedback to leadership.
• Provides coverage for vacant caseworker positions in the Income Maintenance Programs; includes all functions of IMC II level staff -interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Updating new client information into the system as provided by the client. Completes applications and recertifications.
• Maintains cases designated as "relative" cases.

Miscellaneous

• Participates in Emergency Management duties as required by Craven County and the State of North Carolina.
• Performs other duties as assigned by the Supervisor, Income Maintenance Administrator and Director.

Minimum Education And Experience

Two years of experience as an IMC Worker; or an equivalent combination of training and experience.

Other appropriate combinations of education and experience will be considered for “work-against” status.

Additional Information

Employee may be periodically subject to working with agitated clients and are frequently subject to heavy workloads and compressed time frames.

Health Insurance

Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.

Dental Insurance

Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.

Life Insurance and AD&D

Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.

Disability Insurance

Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.

North Carolina Local Governmental Employees' Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.

Annual Leave

Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave

Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.

Paid Holidays

County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.

Longevity

Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.

Merit Program

Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.

Employee benefits are subject to change or may be contingent upon funding availability.