Income Maintenance Supervisor II

Alamance County Government

Burlington (NC)

On-site

USD 55,000 - 75,000

Full time

7 hours ago

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Benefits offered by this job

Health Insurance

Retirement benefits

Paid time off

Job summary

Alamance County Government seeks an Economic Services Supervisor to lead a team of caseworkers, ensuring accurate eligibility determinations for Family and Children’s Medicaid and related programs. You will guide daily operations, provide coaching, and drive performance improvements in a mission-driven, supportive environment.

The role emphasizes empathetic leadership, clear communication, and strong organizational skills to improve outcomes for vulnerable residents of Alamance County.

Qualifications

Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Knowledge of Medicaid.
Valid NC driver’s license.

Responsibilities

Guiding the Team: Planning, organizing, and directing daily operations to support high-quality service.
Coaching & Growth: Training, mentoring, and setting clear work standards so staff can succeed.
Accountability: Reviewing work, providing feedback, and leading performance evaluations.
Problem-Solving: Analyzing workflow and caseloads to improve efficiency and outcomes.
Collaboration: Partnering with internal and external agencies to connect clients with vital resources.

Skills

Income maintenance programs

Leadership

Case management

Regulations knowledge

Communication

Job description

Job Purpose

Are you a strong leader who’s passionate about making a difference in the lives of others? At Alamance County DSS, we’re looking for a motivated and compassionate Economic Services Supervisor to guide our dedicated team of caseworkers. In this role, you’ll not only ensure program accuracy and efficiency - you’ll help shape how our community’s most vulnerable residents access the care and support they need.

Job Purpose

Here, leadership isn’t just about management - it’s about impact. You’ll be part of a supportive, mission-driven environment where your voice matters, your team counts on you, and your work directly improves the quality of life for individuals and families across our county.

As an Economic Services Supervisor, you’ll be the driving force behind a unit that determines eligibility for the Family and Children’s Medicaid program.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

At least one of these positions is time-limited contingent on county, state and federal funding.

You’ll Thrive In This Role If You Bring

Strong knowledge of income maintenance programs and eligibility processes.
Familiarity with DSS manuals, forms, and regulations.
An understanding of the challenges facing disadvantaged populations.
Awareness of available community resources and related programs.
Sharp problem-solving, reasoning, and organizational skills.
The ability to lead with empathy, clarity, and accountability.
Confidence in both written and verbal communication.

Responsibilities

Guiding the Team: Planning, organizing, and directing daily operations to support high-quality service.
Coaching & Growth: Training, mentoring, and setting clear work standards so staff can succeed.
Accountability: Reviewing work, providing feedback, and leading performance evaluations.
Problem-Solving: Analyzing workflow and caseloads to improve efficiency and outcomes.
Collaboration: Partnering with internal and external agencies to connect clients with vital resources

Qualifications

Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience. Specific knowledge is preferred in the area of Medicaid.
Valid NC driver’s license.

Skills & Abilities

COMPETENCY STATEMENTS:

Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
Analytical Thinking - Ability to give thought and consideration to data for a logical judgment to be made.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Concentration, Ability to concentrate on tasks through many distractions.
Conflict Management - Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Investigative - Ability to inquire intensively into and seeking to expose a malpractice or controversial issue.
Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Leadership – Ability to mobilize people, create vision and strategy and uphold integrity in assigned work.
Multi-tasker – Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Physical Demands

Stand – F
Walk – O
Sit – F
Manually Manipulate – F
Reach Outward – O
Reach Above Shoulder – O
Climb – O
Crawl – N
Squat or Kneel – O
Bend – O
Talk/Hear – C
See – C
Taste/Smell – N
Lift/Carry – 10 lbs. or less O
11-20 lbs. O
21-40 lbs. O
41-100 lbs. N
Over 100 lbs. N
Push/Pull – 12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. N

Other Physical Requirements

Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Work is performed in a standard office environment. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.

Health Insurance

Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit

Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance

A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits:

Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance

Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits

Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals

Vacation Time

Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time

All County full time employees earn 12 days of sick leave per year.

County Observed Holidays

Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming

Employee Assistance Program:

There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.

Help is available 24/7/365 by telephone.

Alamance County Employee Health Center:

Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available

Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...).
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center

Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

How many years of experience do you have processing Medicaid eligibility?