Income Maintenance Caseworker III- Lead Worker (Internal Applicants Only)

Rockingham-County,-Nc; North Carolina; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Medical, Dental, Vision & Life

Onsite wellness/medical clinic

Onsite fitness center

Retirement

Flexible Spending

Paid Vacation, Sick & Holidays

Bereavement

Community Service Leave

Weekends Off

Flexible Work Schedules & Telework

Tuition Reimbursement

401-K & 457 Plans with county match up

Job summary

Rockingham County seeks an Income Maintenance Specialist to determine eligibility for Adult Medicaid and related programs. You will review applications, verify documents, and apply state and federal regulations under supervision. This continuous posting fills vacancies as they become available.

Duties include training staff, cross-training, audits, and maintaining accuracy in case management using NC Fast. Strong written and verbal communication, and the ability to work independently are

Qualifications

• High school diploma or GED and substantial experience with NC FAST and Medicaid programs.
• Ability to analyze complex rules and communicate them clearly.
• Experience in public social service settings and eligibility determination.

Responsibilities

• Conduct second party reviews to ensure accuracy and compliance with regulations.
• Provide staff oversight, monitor performance, and guide complex determinations.
• Troubleshoot issues and ensure consistent policy application.
• Train staff on policy updates and use of computer systems like NC Fast.
• Coordinate cross-training and support accurate, efficient case management.
• Assist with intake and recertification during peak periods.

Skills

Public social services knowledge

Adult Medicaid policies

Rule interpretation & analysis

NC Fast proficiency

Independent work ability

Staff training & mentoring

Written & verbal communication

Mathematical reasoning

Education

High school diploma or GED

Tools

NC Fast

Job description

Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.

This posting is continuous and will remain posted to fill vacancies as they become available. Applicants that apply to this posting will be considered for any vacancies of this type and will only need to apply once.

• Paid Medical, Dental, Vision & Life Insurance
• Onsite wellness/medical clinic
• Onsite fitness center
• Retirement
• Flexible Spending
• Paid Vacation, Sick & Holidays
• Bereavement
• Community Service Leave
• Weekends Off (varies by position)
• Flexible Work Schedules & Telework Options (varies by position)
• Tuition Reimbursement
• 401-K & 457 Plans with county match up to 1% of base salary

General Definition of Work

Performs intermediate advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, and related work as apparent or assigned. Work is performed under the limited supervision of the Income Maintenance Supervisor II.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Examples of Duties

• Conducts second party reviews of caseworker files to ensure accuracy, compliance with federal and state regulations, proper documentation, and timely processing. Identifies recurring errors or trends and assists the supervisor in developing and delivering remedial training.
• Provides staff oversight and support by monitoring performance, managing workloads, assisting employees in meeting case management goals, and offering guidance on complex eligibility determinations or case processing.
• Serves as a resource for troubleshooting issues and ensuring consistent application of program policies.
• Provides ongoing training to new and existing staff on policy updates, procedural changes, and computer systems such as NC Fast.
• Coordinates cross-training and supports staff in maintaining accuracy and efficiency in case management functions.
• Assists with intake and recertification processing during peak periods or staff absences.
• Analyzes household data, verifies documentation, and applies complex federal and state regulations to determine initial and ongoing eligibility for Adult Medicaid and other assigned programs.
• Produces and reviews reports, logs, and quality assurance documentation to ensure compliance with state, federal, and county requirements.
• Assists with internal and external audits, quality control checks, and compliance reviews.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Thorough knowledge of the principles and practices of public social service organizations
• Thorough and in-depth knowledge of Adult Medicaid policies and procedures, along with a general knowledge of other income maintenance programs, and of other agency and community services the rules and regulations
• Ability to analyze and interpret complex rules, regulations, and procedures
• High level of proficiency with the relevant state computer systems for eligibility, such as NC Fast
• Strong ability to work independently, prioritize a heavy workload, handle multiple tasks, and work within strict, time sensitive deadlines
• Ability to instruct, train, mentor, and evaluate the work of assigned staff on policies, procedures, and program functions
• Excellent written and verbal communication skills to interact with clients, staff, and other agencies, sometimes under stressful or difficult circumstances
• Excellent mathematical reasoning and computational skills

Physical Activities, Visual Acuity, and Working Conditions for this Position

• Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling - Bending legs at knee to come to a rest on knee or knees
• Crouching - Bending the body downward and forward by bending legs and spine
• Crawling - Moving about on hands and knees or hands and feet
• Reaching - Extending hand(s) and arm(s) in any direction
• Standing - Remaining upright on the feet, particularly for sustained periods of time
• Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward
• Pulling - Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion
• Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
• Grasping - Applying pressure to an object with the fingers and palm
• Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips
• Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communications, and making fine discriminations in sound
• Repetitive Motions- Making substantial movements (motions) of the wrists, hands and/or fingers
• Sedentary Work- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes
• None: Employee is not substantially exposed to adverse environmental conditions (typical office or administrative work)

Minimum Education and Experience

High school diploma or GED and considerable experience working with NC FAST and Medicaid programs in a health and human services agency or significant experience in an income maintenance position involving public contact, financials, customer service and eligibility determination or equivalent combination of education and experience.

License or Certification Requirements

• Valid N.C. Driver's License.

Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.