Income Maintenance Caseworker III- Energy and Reception Trainer

Alamance County Government; Graham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established public sector organization is seeking a dedicated professional to enhance training and quality assurance within Economic Services. This role involves developing comprehensive training materials, conducting sessions, and ensuring compliance with policies related to public assistance programs. The ideal candidate will possess strong technical expertise, a commitment to continuous improvement, and the ability to provide hands-on support to staff and clients. Join a team that values quality service and strives to make a positive impact in the community while navigating challenges in a dynamic work environment.

Qualifications

• Experience in training development and quality assurance in Economic Services.
• Knowledge of public assistance programs and related policies.

Responsibilities

• Develop and conduct training for Energy and Reception programs.
• Monitor quality and provide support for NC Fast System.

Skills

Quality Assurance

Technical Expertise

Training Development

Policy Awareness

Customer Support

Education

Bachelor's degree from a four-year college/university

Associate degree in Human Services Technology

High school diploma with relevant experience

Tools

Microsoft Windows Suite

NC Fast System

Job description

Within this position, employees are responsible for providing quality assurance, technical expertise, and training across Economic Services, with a focus on the Energy programs and Reception area. Knowledge of Economic Services and Income Maintenance Programs is required, and the employee will be actively working with cases within the NC Fast system acting as a liaison between the agency and the NC Fast Help Desk.

1. Curriculum Development and Improvement:
   • Writing, Designing, and Developing: Create comprehensive training materials and curriculums for Energy and Reception programs. This involves drafting content, designing instructional materials, and developing effective training strategies.
   • Continuous Improvement: Regularly update and enhance the training materials to ensure they remain relevant, effective, and aligned with current practices and technologies.
2. Training Planning and Conducting:
   • Planning: Develop a structured training plan that addresses the needs of employees and aligns with organizational goals.
   • Conducting: Facilitate training sessions for staff, ensuring they understand and can effectively apply the knowledge and skills related to Energy and Reception programs.
3. Policy Awareness:
   • Staying Informed: Keep up-to-date with changes in policies related to public assistance programs within Economic Services. This ensures that training and support are based on the latest regulations and guidelines.
4. Hands-On Support:
   • Over-the-Shoulder Support: Provide real-time assistance to customers and employees by troubleshooting issues within the NC Fast System. This involves actively helping to resolve problems and providing guidance on navigating the system.
5. Quality Assurance:
   • Quality Reviews: The employee will be responsible for monitoring the processes of the Energy programs and Reception area to ensure they meet established standards by conducting quality reviews monthly.
6. Advising and Directing:
   • Policy and Regulation Guidance: Offer advice and direction to staff on the policies and regulations governing income maintenance programs and the NC Fast System. This includes interpreting guidelines, answering questions, and ensuring compliance with established procedures.

Education & Experience: Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience. To qualify for the Income Maintenance Caseworker III position in addition to the experience noted above, candidate must have at least two years of additional experience as an Income Maintenance Caseworker.

Computer Skills: Prior experience with Microsoft Windows suites of products.

License/Credentials: Possession of a valid NC driver's license.

Additional Position Information: All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Stand F
Walk O
Sit F
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C

Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. N
Over 100 lbs. N

Push/Pull
12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N

Other Physical Requirements:
• Vision (Near, Distance, Peripheral)

Work Environment:
Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.