INCOME MAINTENANCE CASEWORKER III - (Adult Medicaid)

Durham County; Durham (NC); Hybrid; USD 47,000 - 62,000; Full time

Job summary

Join Durham County as an Income Maintenance Caseworker III, where you will play a vital role in assisting residents with Adult Medicaid applications. This position requires expertise in NC FAST systems and interpersonal skills to communicate with clients effectively. With a competitive salary and supportive work environment, this opportunity offers you a chance to make a significant impact in the community while ensuring compliance with guidelines and regulations.

Qualifications

• Requires two years of experience as an Income Maintenance Caseworker or relevant degree.
• Candidates must pass NC FAST Certification training upon hire.

Responsibilities

• Process Adult Medicaid applications for eligibility determination.
• Gather information through client interviews and present evidence for appeals.
• Handle assigned casework tasks and may work remotely.

Skills

Knowledge of NC FAST and Adult Medicaid

Ability to analyze rules and regulations

Ability to communicate effectively

Ability to perform caseworker functions

Ability to work under pressure

Education

Degree from an accredited college or university

Associates degree in related field

High school diploma with 5 years experience

Job description

Select how often (in days) to receive an alert: Create Alert

INCOME MAINTENANCE CASEWORKER III - (Adult Medicaid)

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

Social Services (DSS)

DATE POSTED:

DATE POSTED:

JUNE 11, 2025

CLOSING DATE:

SALARY MIN:

$47,827

SALARY MAX:

$61,465

POSITION NUMBER:

Multiple

JOB TYPE:

Full-Time (Non-Exempt)

***THIS IS A REPOST, PREVIOUS CANDIDATES ARE STILL BEING CONSIDERED AND NEED NOT REAPPLY***

RESPONSIBILITIES:

The primary purpose of this position is to take and process Adult Medicaid applications for Durham County residents. The Incumbent will work with clients by gathering information through an interview process for the purpose of determining applicant/client eligibility. In addition, they will also inform the client of their rights and obligations as prescribed under program policies. Applications taken and processed or assigned to and processed by this position are randomly selected, pulled and checked for accuracy and timelines by the Supervisor/Lead Worker and state personnel. The Incumbent prepares and presents the summary of the agency’s evidence for any local or state appeal hearing resulting from case actions taken by this position. The incumbent may be assigned other duties in the other program work areas as needed.

***This position maybe required to work in the office and remotely***

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of NC FAST and Social Service programs specifically Adult Medicaid
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks are essential

REQUIREMENTS:

Requires two year of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data .

***Candidates will be required to pass NC FAST Certification training upon hire***

PREFFERED REQUIREMENTS:

• T hree Years or more of direct experience working in Adult Medicaid in local or State Department of Social Services
• We strongly encourage applicants with direct Adult Medicald experience to apply

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County is an Equal Opportunity Employer