Income Maintenance Caseworker II-(Posting 631081-2965)

Halifax; North Carolina; On-site; USD 41,000 - 46,000; Full time

Job summary

Halifax County is seeking an Income Maintenance Caseworker II to determine initial and ongoing eligibility for energy programs such as CIP and LIEAP. The role involves reviewing applications, interviewing clients, and entering data in the NCFAST system.

Qualifications

• Requires ability to interview clients and explain information clearly
• Customer service orientation and strong organizational skills
• Driver's license valid in NC and ability to staff emergency duties if required

Responsibilities

• Determine initial and ongoing eligibility for Energy Programs (CIP, LIEAP)
• Review and gather information for processing applications
• Conduct client interviews and enter data in NCFAST
• Ensure compliance with training, policy and agency expectations
• Perform additional duties as assigned by the agency

Skills

Interviewing

Customer service

Organization

Dependability

Education

Associate degree in Human Services Technology or related field

High school diploma + 2 years paraprofessional experience

High school diploma + 3 years paraprofessional/clerical/public contact experience

Job description

Income Maintenance Caseworker II-(Posting 631081-2965)

Description:

The person in this position will primarily perform tasks to determine initial and on-going eligibility for individuals applying for the agency’s Energy Programs such as Crisis Intervention Program (CIP) and the Low-Income Energy Assistance Program (LIEAP). The person in this position could also perform tasks to determine ongoing eligibility for individuals applying for medical assistance through the agency’s Family and Children’s Medicaid Program and/or the agency’s Food and Nutrition Program should the need arise. This person will receive client applications, review and gather needed information for processing received applications, conduct interviews with clients and work within the NCFAST system. This person will be required to comply with training, policy and agency expectations and eligibility requirements for cases. This person must have quality interviewing skills, great customer service and organizational skills as well as be dependable. There may be other duties as assigned based on the needs of the agency and the position held within the agency.

Requirements:

Any combination of education and experience equivalent to graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; OR graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; OR graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks. Other requirements include possession of a driver’s license valid in the state of N.C. Note: In accordance with State mandates and the Halifax County Emergency Operations Plan, Halifax County Social Services staff are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.

Compensation:

The hiring range for this position is $41,048 - $45,903. Halifax County provides a comprehensive employee benefits package, including membership in the N.C. Local Government Employees’ Retirement System.

Closing Date: Wednesday, November 11, 2026

Halifax County Human Resources Management
26 North King Street (next to the Historic Courthouse)
Post Office Box 646
Halifax, North Carolina 27839-0646
Telephone: [phone]

**Applicants That Do Not Meet the Full Qualification Requirements, May Be Offered a Trainee or Work/Against Appointment** (only for positions that are work against eligible)

Halifax County is a drug-free workplace. A pre-employment drug test will be required of this position with the results being received (negative) prior to the first day of employment. In compliance with the Immigration Reform and Control Act of 1986, we will employ only those individuals who are U.S. citizens or legal aliens authorized to maintain employment in the United States.