INCOME MAINTENANCE CASEWORKER II-(Posting #631081-2965)

Halifax County Government; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Halifax County Government is seeking a dedicated Eligibility Specialist to determine initial and ongoing eligibility for clients applying to Energy Programs such as CIP and LIEAP. The role may also support Medicaid and Food and Nutrition programs as needed, using interviews and document review to gather necessary information in NCFAST.

You will conduct client interviews, review applications, ensure compliance with policy, and collaborate with colleagues to deliver dependable service for families

Qualifications

• Associate degree or two years paraprofessional/clerical/ public contact experience with income maintenance exposure.
• Experience in interviewing, data gathering and data analysis is preferred.

Responsibilities

• Determine initial and ongoing eligibility for CIP, LIEAP, Medicaid and Food & Nutrition programs.
• Review client applications and gather needed information for processing.
• Conduct client interviews and work within the NCFAST system.
• Ensure compliance with training, policy and eligibility requirements.

Skills

Interviewing skills

Customer service

Organizational skills

Education

Associate degree or equivalent experience in related field

Tools

NCFAST system

Job description

Description

The person in this position will primarily perform tasks to determine initial and on-going eligibility for individuals applying for the agency’s Energy Programs such as Crisis Intervention Program (CIP) and the Low-Income Energy Assistance Program (LIEAP). The person in this position could also perform tasks to determine ongoing eligibility for individuals applying for medical assistance through the agency’s Family and Children’s Medicaid Program and/or the agency’s Food and Nutrition Program should the need arise. This person will receive client applications, review and gather needed information for processing received applications, conduct interviews with clients and work within the NCFAST system. This person will be required to comply with training, policy and agency expectations and eligibility requirements for cases. This person must have quality interviewing skills, great customer service and organizational skills as well as be dependable. There may be other duties as assigned based on the needs of the agency and the position held within the agency.

Requirements

Any combination of education and experience equivalent to graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; OR graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; OR graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks. Other requirements include possession of a driver’s license valid in the state of N.C. Note: In accordance with State mandates and the Halifax County Emergency Operations Plan, Halifax County Social Services staff are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.

Application Requirements

An official completed Halifax County Application for Employment (HR1107) and college transcripts are required to fully evaluate your qualifications for this position. All portions on the application, as they relate to your background, must be fully completed. Applications may not refer to a resume’ or other enclosed documents (i.e. “see resume” or “see attached”), nor will these items be accepted in lieu of a completed application. We are unable to consider incomplete submissions for this position. Unofficial transcripts (e.g. student copies) are acceptable for application purposes. If selected for employment, official transcripts will be required. A criminal background check will be required prior to hiring.

**Applicants That Do Not Meet the Full Qualification Requirements, May Be Offered a Trainee or Work/Against Appointment** (only for positions that are work against eligible)

Halifax County is a drug-free workplace. A pre-employment drug test will be required of this position with the results being received (negative) prior to the first day of employment. In compliance with the Immigration Reform and Control Act of 1986, we will employ only those individuals who are U.S. citizens or legal aliens authorized to maintain employment in the United States.

EOE/M/F/V/D