Income Maintenance Supervisor II - Family & Children's Medicaid Recertification

JCI; Smithfield (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid leave

Tuition reimbursement

Wellness clinic & telehealth

Job summary

Johnston County Department of Social Services is seeking an Income Maintenance Supervisor II to guide and direct Income Maintenance caseworkers within the Family and Children's Medicaid Unit. The role emphasizes adherence to state policies, effective communication with customers and agencies, and ongoing staff training and performance evaluation.

The position may involve scheduling home visits, arranging transportation, and supporting eligibility determinations.

Qualifications

• Three years of experience as a caseworker or investigator in an income maintenance program, preferably with supervisory experience.
• Ability to read, understand, and adhere to program policies and guidelines.
• Ability to communicate effectively with customers, agencies, and the public, in person or by phone.

Responsibilities

• Guide and direct Income Maintenance caseworkers.
• Maintain and monitor compliance with program requirements and respond to eligibility needs.
• Ensure training needs are met for staff and evaluate caseworker performance.
• Assign home visits and arrange transportation for clients as needed.
• Coordinate with Shelter or Emergency Management during disasters.
• Answer inquiries by phone or in person and refer to other program areas when needed.

Skills

Supervisory experience

Policy interpretation

Verbal & written communication

Interagency coordination

Budget awareness

Mathematical reasoning

Interviewing & evaluation

Job description

Description

Johnston County is an Equal Opportunity Employer.

This is a reposting, previous applicants are still under review.

The Johnston County DSS mission is to serve aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

The Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II position in the Family and Children's Medicaid Unit.

The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance caseworkers.

Duties and Responsibilities

• This position must have thorough knowledge of the NC FAST system and some knowledge of EIS.
• This position is also responsible for answering general inquiries by phone or in person and making referrals to other program areas or agencies in the community when needed.
• This position must be able to read, understand and adhere to program policy and guidelines set by the state.
• This position must be able to interview and communicate effectively with customers, other agency personnel, and the general public in person and via phone.
• This position is required to maintain and monitor continual compliance for all program requirements and respond to customer's need for assistance regarding their eligibility.
• This position is also responsible for ensuring training needs are met for staff.
• Also, this position is required to evaluate caseworker's work performance.
• This position is also responsible for assigning home visits as necessary as well as arranging transportation if needed for a client to get to a particular place to get information that is needed to complete an application or review.
• Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Knowledge, Skills And Abilities

• Thorough knowledge of manuals, rules, and procedures used in determining eligibility.
• Thorough knowledge of investigative procedures and techniques.
• Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems.
• Considerable knowledge of agency's organizational rules, policies, and procedures.
• General knowledge of basic supervisory and management skills.
• General understanding of the budget and planning process skills.
• Good mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data, and to negotiate agreements and/or cooperation between affected parties.
• Ability to maintain effective working relationships with other employees, the general public, and the judicial system.
• Ability to present information orally or in written form.

Desired Education and Experience

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.