Income Maintenance Caseworker II (660-60-640)

Cumberland County; Fayetteville (NC); On-site; USD 40,000 - 44,000; Full time

Job summary

Cumberland County Department of Social Services in Fayetteville, NC is seeking an Income Maintenance Caseworker I/II to handle applications, determine eligibility, and maintain cases for Food and Nutrition Services, Adult Medicaid, TANF, and Family/Children's Medicaid.

You will interview clients, verify information, and maintain records, applying policy and escalating to supervisors when needed. The role requires teamwork and readiness to respond to emergencies as required.

Qualifications

• One year of Income Maintenance Caseworker experience required.
• Graduation from a four-year accredited college or university preferred.

Responsibilities

• Take applications and determine eligibility for Food and Nutrition Services, Adult Medicaid, TANF, or Family and Children's Medicaid.
• Interview clients, verify information, maintain and update case records.
• Apply written policy to determine eligibility and refer to supervisor when clarification is needed.
• Respond to disasters and emergencies as required by Cumberland County DSS policy.
• Use online program manuals and DSS Administrative Letters to guide decisions.

Skills

Mathematical reasoning

Communication skills

Computer literacy

Education

Bachelor’s degree

Job description

This position(s) is located in the Economic Services Section.

We are accepting Work Against applicants that need up to one (1) year of Income Maintenance experience.

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible for taking applications, determining eligibility and maintaining cases for Food and Nutrition Services, Adult Medicaid, Temporary Assistance for Needy Families, or Family and Children's Medicaid. This includes interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record. The employee must determine how the changes impact on the eligibility of the case. Other duties may be assigned to this worker when deemed necessary by the supervisor.

The worker in this position must be human services oriented and possess the ability to interact well with supervisors, co-workers and customers and be able to work in a team environment. This worker must respond to disasters as needed in accordance with Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

This position must use the online program manuals and DSS Administrative Letters as appropriate. This employee is expected to make the final decision in determining eligibility by applying written policy but be able to recognize situations that should be referred to the Supervisor for clarification.

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

One (1) year of experience as an Income Maintenance Caseworker.

PREFERRED EDUCATION & EXPERIENCE:

Graduation from a four-year accredited college or university and one (1) year of Income Maintenance Caseworker experience OR one (1) year of Income Maintenance Caseworker experience.

Work Against Information: Income Maintenance Caseworker I Salary: $39,718.41, after one (1) year of experience - fully qualified as an Income Maintenance Caseworker II Salary: $43,789.54.

KNOWLEDGE, SKILLS and ABILITIES:

Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain and interpret Income Maintenance rules, policies, and procedures. Ability to understand the needs and problems of customers/applicants. Ability to learn the program area of assignment and all agency programs and services which could affect the customer/applicant. Ability to use the computer for data entry or word processing.

CONDITIONS OF EMPLOYMENT:

The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Driver's License.

This position will be required to assist in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and