Income Maintenance Technician

Harnett County; Lillington (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Harnett County Social Services is seeking an Income Maintenance Technician to determine client eligibility for Medicaid, Food Nutrition Assistance, Day Care, and related programs. The role involves interviewing applicants, explaining programs, collecting and verifying information, and entering data into NC FAST/Compass under supervision.

The position supports emergency response efforts and requires adherence to confidentiality and policy guidelines.

Qualifications

• High school diploma plus 2 years paraprofessional or clerical public contact experience, including interviewing and data gathering.
• Alternative: High school diploma plus 1 year in an income maintenance program.

Responsibilities

• Answer main switchboard lines and screen/direct calls.
• Take and relay messages; provide information to callers.
• Greet visitors and direct to correct destination; provide general clerical support.
• Process NC FAST/Compass changes; verify data and maintain confidentiality.
• Assist during emergencies and follow supervisor instructions.

Skills

Math reasoning

Communication

Client needs empathy

Learning ability

Office software

Typing speed

Office management

Education

High school diploma

Tools

MS Office

Email

Internet

Job description

Harnett County Social Services is currently recruiting for the an Income Maintenance Technician position. Employees in this class are responsible for determining client/applicant eligibility for income maintenance programs of limited variety and complexity such as Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance and Child Protective Services in the County Department of Social Services. Employees are responsible for interviewing clients to obtain the required information, explain the programs, accept change information and enter into NC FAST, notify the ongoing caseworker, and verify a limited amount of qualifying data. Work may also involve referring clients to other agency staff. Work at this level also recognizes positions in formally structured training units where employees do not have assigned responsibility for the intake, processing or review of ongoing income maintenance cases. The work performed is normally subject to close supervision by a higher level Income Maintenance Caseworker. Income Maintenance Technician is to protect the confidentiality, integrity and availability of departmental data by behaving in a manner consistent with DHHS’s mission and complying with all applicable laws, regulations, policies, standards and guidelines.

Hiring Salary: $38,532.00

• Accountability - Employees' work involves direct contact with clients who have applied or are recertifying for these programs in order to gather and verify any information necessary to implement changes in NC FAST/Compass of address, PCP, replacement Medicaid cards, household composition changes, etc.
• Consequence of Action - Employees' decisions impact the well-being of the clients who are the recipients of program benefits
• Employees' incorrect decisions regarding client eligibility for the Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance, and Child Protective Services are limited in the negative impact they have on an agency and/or client when compared to the regular income maintenance programs
• Review - Work is reviewed frequently by a lead worker or a first line supervisor usually through the evaluation of processed cases.
• The frequency of these reviews will vary from agency to agency. Federal and State guidelines which ensure compliance to program regulations are more limited in scope than would be seen in the regular income maintenance programs.st as bulleted items)
• Answering main switchboard lines, screen and directing calls
• Taking and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• provide general administrative and clerical support
• Receive, sort and distribute incoming mail
• Photocopying/scanning Program Integrity cases into Compass
• Generating/responding to emails
• Verify any information necessary to implement changes in NC FAST/Compass
• Agrees to support employer’s policy with respect to confidentiality
• Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned
• Protection of Confidential Information
• Safeguarding the information entrusted to the Department form unauthorized use, disclosure, modification, damage or loss
• Employees may receive other duties assigned by Supervisor
• Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned

This position will require assisting in emergency and/or disaster situations.

Education and Experience:

Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience.

Licensing and Certifications:

Possession of a valid North Carolina driver's license.

Knowledge, Skills, and Abilities:

• Good mathematical reasoning and computational skills
• Ability to communicate with clients, applicants, and the public to obtain data, and to explain rules and procedures
• Ability to understand the needs and problems of clients/applicants
• Ability to learn the program area of assignment
• Knowledge of relevant software applications including MS Office proficient in use of email and internet
• Accurate keyboard skills
• Knowledge of office management systems and procedures

Work Environment/Location/Physical Demands:

Employees are periodically subject to working with agitated clients, heavy workloads, and compressed time frames. Clients may at times be verbally abusive due to their extreme situations or their emotional problem, but generally physical harm is unlikely on an ongoing basis.

Successful completion of a drug screening and criminal background check will be required as a condition of employment.