Inclusive Store Leader — Customer Experience

Socket.dev; Bethesda (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Apple Retail in Bethesda, MD is seeking a Store Manager to lead, coach, and develop a high-performing team. You will oversee daily operations, coach team members, recruit and train staff, and ensure exceptional customer experiences aligned with Apple’s standards.

In this role, you’ll drive performance across key goals, manage store priorities, and collaborate across partners to deliver on business priorities. A passion for inclusion and coaching others is essential.

Qualifications

• Schedule flexibility, including nights, weekends, and holidays.
• Proficient in written and spoken English (sign language supported).
• Experience leading others in retail, sales, or a related field.

Responsibilities

• Lead and coach a high-performing retail team to meet performance goals.
• Actively participate in Floor Leadership by engaging with customers and team members.
• Assist with recruiting, training, and retaining diverse, top-performing staff.
• Drive store performance by planning and executing operational strategies in assigned areas.
• Protect assets and uphold company policies while ensuring exceptional customer service.

Skills

Leadership experience

Customer service

English proficiency

Job description

Apple Retail in Bethesda, MD is seeking a Store Manager to lead, coach, and develop a high-performing team. You will oversee daily operations, coach team members, recruit and train staff, and ensure exceptional customer experiences aligned with Apple’s standards.

In this role, you’ll drive performance across key goals, manage store priorities, and collaborate across partners to deliver on business priorities. A passion for inclusion and coaching others is essential.