Inclusive Retail Store Leader & Coach

Socket.dev; Washington (District of Columbia); On-site; USD 85,000 - 115,000; Full time

Job summary

Apple Retail in Washington DC is seeking a Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will actively participate in floor leadership, work with team members and customers to meet performance goals, and execute store strategies aligned with Apple’s priorities.

You will recruit, train, retain a high-performing staff, address escalations, and ensure compliance with policies while fostering an inclusive environment.

Qualifications

• Be available to work nights, weekends, and public holidays as needed in retail.
• Proficient in written and spoken English.
• Experience leading teams in retail, sales, or a related field.

Responsibilities

• Lead, coach, and develop a diverse, high-performing team.
• Actively participate in Floor Leadership with team members and customers.
• Drive store performance by planning and executing operational strategies.
• Maintain policies and protect store assets while fostering inclusion.

Skills

Team leadership

Retail experience

Customer service

Communication

Problem solving

Job description

Apple Retail in Washington DC is seeking a Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will actively participate in floor leadership, work with team members and customers to meet performance goals, and execute store strategies aligned with Apple’s priorities.

You will recruit, train, retain a high-performing staff, address escalations, and ensure compliance with policies while fostering an inclusive environment.