Inclusive Skincare Experience Concierge

Aesop; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hourly rate $21.00

Monthly Incentive Program

VIP Access to L’Oréal Internal Shop

Learning & Development Opportunities

Employee Resource Groups

Mental Health & Wellness Programs

Job summary

Aesop in Los Angeles is seeking a Retail Consultant to welcome customers, guide product selections and deliver an exceptional in-store experience. You will demonstrate products, listen to needs, and drive sales while upholding an inclusive, engaging environment.

Ideal candidates bring customer service experience, strong communication, empathy, and knowledge of skin care and related categories. The role is on-site with opportunities for professional growth and wellness programs.

Qualifications

• Experience in customer service or retail environment.
• Ability to drive commercial outcomes and meet sales goals.
• Ability to demonstrate products and engage clients.
• Team contribution and collaboration within a store.
• Empathy to support an inclusive customer experience.
• Strong communication and active listening throughout interactions.

Responsibilities

• Welcome and engage customers, guiding to products relevant to their needs.
• Demonstrate products to clients and communicate benefits clearly.
• Deliver an exceptional, inclusive in-store experience contributing to sales.
• Collaborate with team to achieve store targets and objectives.
• Maintain knowledge across skin care, hair care, body care, and fragrance.

Skills

Customer service

Selling skills

Product demonstrations

Team collaboration

Empathy

Active listening

Communication

Problem-solving

Skin care knowledge

Hair/body/fragrance knowledge

Job description

Aesop in Los Angeles is seeking a Retail Consultant to welcome customers, guide product selections and deliver an exceptional in-store experience. You will demonstrate products, listen to needs, and drive sales while upholding an inclusive, engaging environment.

Ideal candidates bring customer service experience, strong communication, empathy, and knowledge of skin care and related categories. The role is on-site with opportunities for professional growth and wellness programs.