Incident Tracking Analyst - Seasonal

Washington Commanders; Landover (MD); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Free Parking

Complimentary Snacks, Beverages, & 4

Team Store Discounts

Department Recognition

Growth & Advancement Opportunities

Job summary

Washington Commanders is seeking responsible individuals to join our Incident Tracking Analyst Team on a Part Time, Seasonal basis. You will document incidents and provide excellent customer service and security throughout the stadium during Game Day and Special Events.

The role reports to the Manager, Stadium Security and Systems and requires dedication to safety, clear writing, and teamwork in a high-energy environment with flexible hours including nights, weekends, and holidays.

Qualifications

• Excellent writing skills and ability to document incidents clearly.
• Strong communication and interpersonal skills for guest interactions.
• Willingness to work a flexible, part-time seasonal schedule including evenings and weekends.
• Experience with incident reporting and security protocols is a plus.
• Comfort with using monitoring software and mobile devices for real-time updates.

Responsibilities

• Work ALL Commanders Home Games and Major Ticketed special Events.
• Document incidents from Event Staff positions using 24/7 Software on an iPad.
• Compose comprehensive incident reports in real time for leadership.
• Provide immediate guest assistance and emergency notification as needed.
• Monitor stadium concourse areas for safety issues and policy violations.
• Communicate with guests, staff, and upper management during events.
• Support evacuation and emergency procedures with calm professionalism.
• Acknowledge confidential information encountered on the job.

Skills

Excellent writing

Strong interpersonal skills

Effective verbal communication

Excellent Technological Competence

Team player

Attention to detail

Ability to take direction

Education

HS Diploma or GED

Tools

24/7 Software

Job description

Growth & Advancement Opportunities

The Washington Commanders are seeking responsible individuals to join our Incident Tracking Analyst Team on a Part Time, Seasonal basis. The right fit individuals will provide excellent customer service, and security throughout the stadium/event center during Commanders Game Day and Special Events. This Position reports to the Manager, Stadium Security and Systems.

Incident Tracking Analyst: Work to document and capture key incidents from Event Staff positions inside/outside the stadium. Gameday Command will dispatch staff to assigned location of the incident.

Why Join Us?

At the Washington Commanders, we are dedicated to building a workplace where people grow, thrive, and feel connected to something bigger. We look for individuals who live our core values of Character, Compete, Collaborate, Courage, and Creative and who bring energy, originality, and fun to everything they do. Together, these values shape a dynamic culture that supports our mission: to set the standard in the sports & entertainment industry, providing our guests with the best experience in all of sports.

When you join us, you join the heartbeat of our operation. You won\'t just support the action on the field; you\'ll help create unforgettable experiences for thousands of fans each week. Whether you\'re exploring a career in sports and entertainment or seeking meaningful seasonal work in a high-energy environment, our roles build skills in teamwork, customer service, operations, and leadership.

What You\'ll Enjoy

• Free Parking
• Complimentary Snacks, Beverages, & Meals
• Team Store Discounts
• Department Recognition
• Growth & Advancement Opportunities

When you join the Washington Commanders, you become part of a team that brings special moments to life. If you\'re dependable, enthusiastic, and ready to make an impact, we want you on our team.

Essential Duties And Responsibilities

• Work ALL Commanders Home Games and Major Ticketed special Events
• Utilize 24/7 Software for documenting incidents via iPad. Capturing statements, photos, videos, and other helpful tools
• Compose comprehensive incident reports from staff in real time
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• Monitor seating area/concourses for the following: outside alcohol, impaired guests, inappropriate banners, or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
• Receive and quickly act upon requests or complaints from guests. In the event of a serious problem, rapidly defer to upper management
• Work with Claim Adjusters to update any key documentation
• Provide guests with excellent customer service to enhance their game day fan experience
• Enforce stadium/event center, Commanders, and NFL rules, regulations, and policies
• Understanding of stadium/event center layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, stadium parking, and stadium services locations) and policies/procedures/City Ordinances
• Help execute emergency situations
• In the event of an emergency, assist in evacuating stadium/event center, while maintaining a calm, professional manner
• Communicate detailed information over radios using proper radio etiquette
• Perform other duties as assigned
• Acknowledge that you will be exposed to privileged and confidential information

Requirements

• Must commit to work all Commanders Home games, Major Stadium Events, and potential playoff games
• Ability to work flexible hours including nights, weekends, and holidays
• Must be 18 and over with HS Diploma or GED
• Maintain a professional appearance
• Attention to detail
• Previous Experience working as an incident writer is a plus
• Eagerness to learn new software’s and systems. Experience with 24/7 Software is a plus.
• Ability to be friendly and courteous, regardless of the situation.
• Effective verbal communication skills
• Excellent writing skills
• Strong interpersonal skills
• Excellent Technological Competence
• Strong Ability to take direction.
• Be a team player who can work well in a fast-paced challenging environment
• Hourly Rate: $19

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.