Incident Technician — On-Site IT & Network Support

MANTECH

Chantilly (VA)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

MANTECH seeks a motivated, career-oriented Incident Technician to provide technical support, installation services, and customer service for computer hardware, applications, and network systems in Chantilly, VA. You will handle incident management, equipment installations, and troubleshooting while coordinating with network services and engineering teams to restore services.

The role emphasizes ITIL-aligned incident response, cross-team collaboration, and proactive communication with users

Qualifications

HS Diploma with 6+ years of relevant experience or associate’s degree with 4+ years or bachelor’s degree with 2+ years.
Experience providing technical support in a help desk, service desk, installation, or incident management role.
Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.
Experience with Data Transfer Officer (DTO) responsibilities.

Responsibilities

Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
Support installation, configuration, relocation, and documentation of desktop IT equipment—including workstations, peripherals, phones, AV components, and network devices.
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
Travel locally between customer buildings and support temporary assignments as required.
Work scheduled shift from 6:00 AM to 2:30 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. Shift may vary based on support required.