Incident & Service Desk Triage Specialist

Wipro; San Diego (CA); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited is seeking a role to triage and document priority incidents and support resolution of software and hardware service requests. The position emphasizes SLA adherence and escalation when delays occur, across desktop support duties.

The role requires 1–3 years of desktop support experience, with compensation ranging from $38,300 to $83,600. Eligible for standard Wipro benefits including medical and dental options, disability insurance, and paid time off.

Qualifications

• Desktop Support experience required.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) and documenting per SLA.
• Track and assist in resolution of software/hardware/network service requests.
• Monitor SLA timelines across ticket lifecycle and escalate delays.
• Assist in creation of change requests based on incident tickets.

Skills

Desktop Support

Job description

Wipro Limited is seeking a role to triage and document priority incidents and support resolution of software and hardware service requests. The position emphasizes SLA adherence and escalation when delays occur, across desktop support duties.

The role requires 1–3 years of desktop support experience, with compensation ranging from $38,300 to $83,600. Eligible for standard Wipro benefits including medical and dental options, disability insurance, and paid time off.