Intake & Support Specialist

Wipro; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Leave options

Job summary

Wipro is seeking a customer-focused technical support agent in the United States to manage and resolve client inquiries, document issues, and escalate when needed. The role emphasizes adherence to SLAs, accurate record-keeping, and proactive problem solving to ensure customer satisfaction.

The position offers comprehensive benefits and opportunity for growth within a global technology services company. Candidates should be prepared to work in a fast-paced environment and maintain high standards

Qualifications

• Mandatory Skills: Claims_Processing.

Responsibilities

• Provide effective technical support to processes and resolve client issues.
• Field all incoming help requests via telephone and emails in a courteous manner.
• Document user information and problem details.
• Follow standard processes to resolve client queries and meet SLAs.
• Escalate to Team Leader when necessary and maintain knowledge bases.

Skills

Claims Processing

Job description

Wipro is seeking a customer-focused technical support agent in the United States to manage and resolve client inquiries, document issues, and escalate when needed. The role emphasizes adherence to SLAs, accurate record-keeping, and proactive problem solving to ensure customer satisfaction.

The position offers comprehensive benefits and opportunity for growth within a global technology services company. Candidates should be prepared to work in a fast-paced environment and maintain high standards