L2 Incident & Service Desk Administrator

Wipro; Minneapolis (MN); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited is seeking an agile IT support professional to triage and document priority incidents, resolve software and hardware service requests, and ensure SLA adherence. The role emphasizes initial triage, accurate logging, and escalation when delays occur to meet defined timelines.

Candidates typically have 1–3 years of experience and will support incident tickets (P3), service requests, and change requests.

Qualifications

• MS System Center Configuration Manager experience required.
• 1–3 years' experience in similar role.

Responsibilities

• Triaging and resolution of priority incident tickets with documentation and SLA adherence.
• Track and assist in resolution of software/hardware/network service requests.
• Monitor SLA timelines and escalate delays or breaches.
• Assist in creation of change requests based on incident tickets.

Skills

MS System Center Configuration Manager

Job description

Wipro Limited is seeking an agile IT support professional to triage and document priority incidents, resolve software and hardware service requests, and ensure SLA adherence. The role emphasizes initial triage, accurate logging, and escalation when delays occur to meet defined timelines.

Candidates typically have 1–3 years of experience and will support incident tickets (P3), service requests, and change requests.