Service Desk Network

Wipro

Plano (TX)

On-site

USD 45,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical Benefits

Dental Benefits

Disability Insurance

Paid Time Off

Job summary

An established industry player is seeking a skilled Service Desk Network professional to enhance their Infrastructure Support Program. This role involves providing top-notch technical support, monitoring network performance, and ensuring the optimal operation of network systems. The ideal candidate will have a solid background in network technologies and a commitment to staying current with industry best practices. Join a dynamic team that values innovation and collaboration, while enjoying a comprehensive benefits package that includes medical and dental options, paid time off, and more. This is a fantastic opportunity to make a significant impact in a thriving organization.

Qualifications

5+ years of experience in network technology with strong knowledge of protocols.
Must be a U.S. Green Card holder or citizen.

Responsibilities

Provide technical support for network-related issues and monitor network performance.
Collaborate with IT teams to resolve complex network issues.

Skills

Network Technologies

Problem-Solving Skills

Communication Skills

Network Protocols

Technical Support

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Network Monitoring Tools

Network Security Technologies

Job description

This range is provided by Wipro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Summary: We are looking for an experienced Service Desk Network professional to join our Infrastructure Support and Maintenance Program. The ideal candidate will have a strong background in network technologies and be responsible for providing high-quality support and maintenance for our network infrastructure.

Key Responsibilities:

Provide technical support and troubleshooting for network-related issues.
Monitor network performance and ensure optimal operation of network systems.
Perform regular maintenance and updates to network infrastructure.
Collaborate with other IT teams to resolve complex network issues.
Document network configurations, changes, and procedures.
Assist in the implementation of network security measures.
Provide training and support to junior team members on network-related topics.
Stay current with the latest network technologies and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in relevant network technology.
Strong knowledge of network protocols, hardware, and software.
Experience with network monitoring and troubleshooting tools.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Must be a U.S. Green Card holder or citizen.

Preferred Skills:

Experience with network security technologies such as firewalls, VPNs, and IDS/IPS.
Familiarity with regulatory compliance requirements (e.g., GDPR, HIPAA).
Ability to work independently and as part of a team.

“Expected annual pay for this role ranges from $45,000 to $50,000. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Seniority level