Incident & Service Delivery Analyst

Atlas Technica; United States; Remote; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Atlas Technica in the United States delivers IT management, user support, and cybersecurity services for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.

This role focuses on incident and problem management across client environments, with opportunities to lead RCA and major incident responses.

Qualifikationen

• 2–5 years in service delivery or IT operations.
• ITIL knowledge and ITSM platform experience.
• Strong analytical, reporting, and communication skills.

Aufgaben

• Drive incident and problem management across client environments.
• Facilitate root cause analyses and major incident response.

Kenntnisse

ITIL knowledge

ITSM platform experience

Analytical skills

Communication skills

Reporting

Jobbeschreibung

Atlas Technica in the United States delivers IT management, user support, and cybersecurity services for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.

This role focuses on incident and problem management across client environments, with opportunities to lead RCA and major incident responses.